Hi there @boermark,
From your description, I believe you are likely referring to a Post Notification email in this case. Please let me know if you meant something different.
Please send over a screenshot of how the email is displaying under MailPoet > Emails > Post Notifications in your dashboard. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.
Also, please copy and paste the information from MailPoet > Help > System Info, and send that over as well. Please make sure to remove your email address and any other private info that you don’t want shared in the forums first. However, please let us know the site URL where you are seeing this issue so we can double check your MailPoet account.
Hi there, thanks for the response.
Yes it is a post notification.
Here is the screenshot: https://snipboard.io/Shqt4m.jpg
Here is the System info:
name: Boer Mark
email: admin@v.co.za
PHP version: 7.3.33
MailPoet Free version: 3.85.1
MailPoet Premium version: N/A
MailPoet Premium/MSS key: e78b9086522ce96c****************
WordPress version: 5.9.2
Database version: 5.6.41-84.1
Web server: Apache
Server OS: Linux cs28.webhostbox.net 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
PHP max_execution_time: 30
PHP memory_limit: 256M
PHP upload_max_filesize: 512M
PHP post_max_size: 516M
WordPress language: en_US
Multisite environment?: No
Current Theme: Storefront (version 4.1.0)
Active Plugin names: add-to-any/add-to-any.php, advanced-nocaptcha-recaptcha/advanced-nocaptcha-recaptcha.php, akismet/akismet.php, appthemes-updater/appthemes-updater.php, bot-for-telegram-on-woocommerce/bot-for-telegram-on-woocommerce.php, classic-editor/classic-editor.php, classic-widgets/classic-widgets.php, facebook-for-woocommerce/facebook-for-woocommerce.php, google-sitemap-generator/sitemap.php, jetpack-boost/jetpack-boost.php, jetpack/jetpack.php, mailpoet/mailpoet.php, wc-frontend-manager-affiliate/wc-frontend-manager-affiliate.php, wc-frontend-manager-analytics/wc_frontend_manager_analytics.php, wc-frontend-manager-delivery/wc-frontend-manager-delivery.php, wc-frontend-manager-groups-staffs/wc_frontend_manager_groups_staffs.php, wc-frontend-manager-product-hub/wc_frontend_manager_product_hub.php, wc-frontend-manager-ultimate/wc_frontend_manager_ultimate.php, wc-frontend-manager/wc_frontend_manager.php, wc-multivendor-marketplace/wc-multivendor-marketplace.php, wc-multivendor-membership/wc-multivendor-membership.php, website-monetization-by-magenet/monetization-by-magenet.php, woocommerce-payfast-gateway/gateway-payfast.php, woocommerce-payments/woocommerce-payments.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce/woocommerce.php, wp-fastest-cache/wpFastestCache.php, wp-import-export-lite/wp-import-export-lite.php, wpadverts/wpadverts.php, wpforms-lite/wpforms.php
Sending Method: MailPoet
Sending Frequency: 100 emails every 5 minutes
Send all site's emails with: current sending method
Task Scheduler method: WordPress
Cron ping URL: https://boermark.com?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: admin@v.co.za
Default Reply-To address: admin@v.co.za
Bounce Email Address:
Total number of subscribers: 359
Plugin installed at: 2022-03-02 18:42:47
Hi there @boermark,
Thank you for that. Please also send over screenshots of:
– The “Post Selection” settings inside the Post Notification email itself
– Your list of posts that should have triggered the Post Notification to send
– The System Status page under MailPoet > Help > System Status.
The trigger is an interesting point.
To be clear, when one sets the post to “immediate” – is that as soon as a new post is posted, or as soon as I click “activate”?
Thanks
Hi there @boermark,
To be clear, when one sets the post to “immediate” – is that as soon as a new post is posted, or as soon as I click “activate”?
If it’s a brand new Post Notification and it’s set to “Immediately”, and you have a number of Posts that should be matched by the settings (i.e. “category: Recent Events”), then it should send out as soon as you activate the email.
If it’s an existing Post Notification and it’s set to “Immediately”, then it will send out any NEW Posts as soon as you publish them.
In other words, the first time you activate it, it should send out any matching posts. After that, it will send out any new posts you publish.
There’s more info about all this in our Post Notification FAQ:
https://kb.mailpoet.com/article/238-faq-post-notifications
Found the problem – users imported from wordpress etc are not marked as confirmed users…
How do I delete this thread?
Hi again @boermark 👋🏽!
Found the problem – users imported from wordpress etc are not marked as confirmed users…
Thanks for confirming. As per deleting the thread I can mark it as resolved but I am not sure if there’s a way to delete it.
Would that be OK for you?
Thanks!
Thanks Dani, I would just like to delete the post with all the system info.
Hi again @boermark 👋🏽
Sure thing, I understand now. I am not sure on the procedure for that but I am doing some research and will get back to you as soon as I can point you in the right direction.
Hi again,
I have already reported it so that it can be deleted due to security issues.
Thanks!
Moderator note:
I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here.
Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern. I don’t see any security related issues with the topic.
See https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved and https://wordpress.org/about/privacy/
