Searchable tickets and content

  • Resolved kingstonnexus

    (@kingstonnexus)


    9 years, 3 months ago

    Hi,

    I’m struggling with trying to figure out how to make tickets searchable. The subject field is searchable, yes, but not the content. I’m imagining situations where a client enters something like:

    Subject: I need help
    Content: Thing X is not working and I need help with Y
    Client replies: Actually now I need help with Z too

    I would like to be able to search for X, Y, or Z and find all the tickets that have to do with X, whether that’s in the subject, content, or even a reply.

    I checked around for solutions and found this plugin: https://wordpress.org/plugins/relevanssi/ which seems to be intended to do just what I want, but I think I’m running into issues because tickets are all private or excluded from searches or what not.

    I’m also talking to that other plugin author, but I’m wondering if you have any suggestions on your end for making the content of Awesome Support tickets searchable?

Viewing 1 replies (of 1 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 3 months ago

    Right now the title and the opening post are searchable. The replies are not. You can find the custom post type definitions for replies in the functions-post-type.php file. There are search related parameters in those definitions.

    Be careful though – you might end up making all the replies publicly searchable which might not be what you want!

Viewing 1 replies (of 1 total)

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