Hi @helenowen ,
Thank you for reaching out.
I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?
- Deactivate all other plugins except for The Events Calendar Plugins.
- Switching to the Default theme.
Please read the Testing for Conflicts Article before doing anything.
To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.
Plugin Support
Darian
(@d0153)
Hi there,
It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.