review summary count error

This can happen for different reasons. If it does, please use the “Recalculate Summary Counts” Tool on the Site Reviews > Tools page to fix them.

This will no longer be needed in the upcoming version 5.

1. Please go to the Site Reviews > Tools > System Info page and scroll all the way down to the bottom. It will show you the stored summary counts of your reviews. For example, in this screenshot you can see I have a total of 4 reviews made up of:

0 x 0-star reviews
0 x 1-star reviews
0 x 2-star reviews
1 x 3-star reviews
1 x 4-star reviews
2 x 5-star reviews

Please verify that those counts are correct.

2. If the counts are correct, please verify the shortcode options that you are using. For example, I can see that you are using the summary shortcode like this:

[site_reviews_summary assigned_to=2998]

Are you sure that you have reviews that are assigned to a page with a WordPress Post ID of 2998?

The page the shortcode is on (/bale-home/) has a WordPress Post ID of 2992, so if you have assigned reviews to that page, you will need to fix the shortcode options that you are using either like this:

[site_reviews_summary assigned_to=2992]

OR like this:

[site_reviews_summary assigned_to=post_id]

3. You can also see which pages your reviews have been assigned to here:

• This reply was modified 5 years, 8 months ago by Gemini Labs.

1. Please first try using the shortcode with no options to make sure that the global counts are correct: [site_reviews_summary]

2. Verify that each of your reviews are actually assigned to the correct page which has a WordPress Post ID of 2998 (see the screenshot above).

3. Finally, you can use the following snippet to enable the Custom Fields metabox on the reviews in order to see the actual Post ID that the review has been assigned to.

/**
 * Unprotect Site Reviews' hidden meta key used for the assigned post ID
 * @param bool $protected
 * @param string $metaKey
 * @return bool
 */
add_filter('is_protected_meta', function ($protected, $metaKey) {
    return in_array($metaKey, ['_assigned_to']) ? false : $protected;
}, 20, 2);

/**
 * Enable the Custom Fields Metabox for reviews
 * @return void
 */
add_action('admin_init', function () {
    add_post_type_support('site-review', 'custom-fields');
});

You can either use the Code Snippets plugin, or add it to your theme’s functions.php file.

• This reply was modified 5 years, 8 months ago by Gemini Labs.

Did you by any chance clone any of your pages? Because Site Reviews stores the assigned information in the assigned page meta, cloning the page can mess this up.

Since you only have 3 reviews, the easiest way to fix this is to edit each review, remove the current assigned page, then assign the correct page and save the review.

Let me know if that works.