Support » Plugin: Contact Form by BestWebSoft » REST API and loopback request errors

  • The site health area has flagged two critical issues that are only present when this contact form plugin is activated.

    1. The REST API encountered an error
    2. Your site could not complete a loopback request

    Any thoughts as to why these issues are being flagged? Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We found the issue and we will fix it in the next plugin updates.

    wpmcg

    (@wpmcg)

    Hello!

    This seems to still be happening even though updates have come out. In addition, the following error is also being generated from this plugin.

    Background updates may not be working properly

    Background updates ensure that WordPress can auto-update if a security update is released for the version you are currently using.

    Warning: Could not confirm that the wp_version_check() filter is available.

    • This reply was modified 10 months ago by wpmcg.
    • This reply was modified 10 months ago by wpmcg.
    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We will investigate the issue and we will fix it in the next plugin updates.

    Hi,

    It seems that session_start() function is responsible of this Worpdress site health alert. It also occurs on your Google Captcha plugin.

    Hope it helps.

    Hello…the same thing is happening to my site with the contact form plugin activated.

    An Active PHP session was detected
    The REST API encountered an error
    Your site could not complete a loopback request

    Can you advise what it causing this and do I need to be alarmed that’s throwing it as critical issues to my site?

    Many thanks!

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    The plugin is updated. Please check if the problem remains.

    Hello,

    I can confirm that the problem continues for us. The site has WordPress 5.6.1 and Contact Form by BestWebSoft Version 4.2.2. If we install the Health Check & Troubleshooting plugin and use it to disable the Contact Form by BestWebSoft plugin, the problem stops. All of the plugins and themes are up to date.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We will investigate the issue.

    Thank you.

    Thread Starter Tim Derouin

    (@tderouindesign)

    @rwsiv I recommend finding an alternative plugin since this was first flagged as a problem almost a year ago. I was forced to make a change but would be interested to know when this is fully resolved as I may go back if it makes sense to.

Viewing 9 replies - 1 through 9 (of 9 total)
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