Require Billing Address

  • Resolved kouhkan

    (@kouhkan)


    7 years, 5 months ago

    Hello,

    I use PayPal Checkout Plugin and on the payment page. I have deleted the Address Fields and the Customer can only order the Name and the Email(because my products are so cheap 1€).
    When I ask them to write their Address, they complain that the buying process is too long and don’t buy!
    I have contact with PayPal Support for “Require Billing Address” and they said:

    ““ MTS can not unlock the billing address on your account because we do not have access to it.
    The shipping address will be sent back in the API and IPN. This must be done in their integration. ““

    I need the address of customers, because in my country (Germany) for Tax Office I have to write a bill and they do not accept an invoice without address.

    please help me, how can I get the Address from customers? For example, if I sell on eBay I get the Address in my Account statement but via WooCommerce und Paypal Checkout I get no address!

    Best Regards
    Welling

    • This topic was modified 7 years, 5 months ago by kouhkan.
Viewing 8 replies - 16 through 23 (of 23 total)
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  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    7 years, 5 months ago

    Hi there,

    As the agent in the ticket advised, we believe the error is due to the ‘Woo Checkout Field Editor Pro: by ThemeHiGH’ plugin and how it removes the checkout fields for you on your site. We are unable to reproduce this error with out Checkout Field Editor plugin, so that definitely appears to be the root cause of your error on the site.

    I’m going to close this thread as resolved at this time, if you need any further assistance, please continue via your open ticket.

    Thread Starter kouhkan

    (@kouhkan)

    7 years, 5 months ago

    Hello,

    I tested with everything Checkout Field Editor plugin but did not work!
    Can you please tell me: which Field Editor did you tested and work with?

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    7 years, 5 months ago

    Hi there,

    We can continue assisting with this via the open support ticket to keep everything in a single place and to prevent confusion.

    Thread Starter kouhkan

    (@kouhkan)

    7 years, 5 months ago

    Hello,

    Support Ticket here or on WooCommerce website?

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    7 years, 5 months ago

    The support ticket you’ve submitted on WooCommerce.com would be the best place for this at this time.

    charchar

    (@charlenechin91)

    7 years, 1 month ago

    hi there !! Is this issue solved?

    I’m facing the same error as @kouhkan , would appreciate if i can get some advice on this too.

    Thank you Kenin!

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 1 month ago

    Hi @charlenechin91

    Please open a new issue and we can help you there.

    Thanks!

    charchar

    (@charlenechin91)

    7 years, 1 month ago

    Hi @johndcoy !Yes already created one here https://wordpress.org/support/topic/issue-with-require-billing-address/

    Thank you so much for your assistance 🙂

Viewing 8 replies - 16 through 23 (of 23 total)
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