Refund, Cancled Orders do not Restock

  • Resolved jet256

    (@jet256)


    6 years, 5 months ago

    When I issue a refund or the customer cancels the order the items are not returned to stock.

    JT

Viewing 5 replies - 1 through 5 (of 5 total)
  • AJ a11n

    (@amandasjackson)

    6 years, 5 months ago

    Hi @jet256

    When you issue a refund to your customer, is this box checked to ensure that the item is being restocked?


    Link to image: https://cld.wthms.co/6A9PXs

    This should be reflected in the order notes as well here


    Link to image: https://cld.wthms.co/PffIPV

    Thread Starter jet256

    (@jet256)

    6 years, 5 months ago

    Thank you for the reply.

    I don’t have an opportunity to check a box if the customer cancels the order or when a PayPal refund is given.

    Is there a way to make it automatic?

    JT

    • This reply was modified 6 years, 5 months ago by jet256.
    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    6 years, 5 months ago

    Hi @jet256,

    There’s no option for a customer to cancel an order that they have already placed and paid for unless you’re using a plugin like WC Cancel Order, which will actually restore inventory when the cancellation is approved.

    If you’re issuing the refund directly from PayPal instead of from within WooCommerce, then you’ll need to manually restore the stock.

    If you’re issuing refunds, you should be doing that from with WooCommerce and making sure to restore the stock per Amanda’s directions.

    Thread Starter jet256

    (@jet256)

    6 years, 5 months ago

    Thanks
    JT

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    6 years, 5 months ago

    You’re welcome @jet256,

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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