• Resolved Kyle Nel

    (@kdevnel)


    Having some trouble activating the plugin on my site. It works and functions perfectly on my WP Engine staging site but as soon as we set it live the plugin causes a redirect loop and prevents the admin area working at all.

    Some details for your records:

    WC Version: 2.6.11
    WP Version: 4.7.1
    PHP Version: 5.5.9
    MySQL Version: 5.6.32
    Plugins:
    ManageWP – Worker – 4.2.16
    Gravity Forms – 2.1.1.22
    Contact Form 7 – 4.6
    Essential Grid – 2.0.9.1
    Facebook By WebLizar – 2.4.6
    Gravity Forms MailChimp Add-On – 3.7.1
    Simple Google Analytics Plugin – 1.0
    WPBakery Visual Composer – 5.0
    MailChimp for WooCommerce – 1.0.70
    Minimal Coming Soon & Maintenance Mode – 1.2
    Regenerate Thumbnails – 2.2.6
    Slider Revolution – 5.2.6
    Simple 301 Redirects – 1.07
    Smart Slider 3 – 3.1.2
    WooCommerce Stripe Gateway – 3.0.6
    ThemeREX Utilities – 2.7
    Twitter Tweets – 1.5.9
    WooCommerce Disability VAT Exemptions – 1.3.0
    WooCommerce Menu Cart – 2.5.8.1
    WooCommerce Nested Category Layout – 1.9.0
    WooCommerce PDF Invoices & Packing Slips – 1.5.38
    WooCommerce Product Add-ons – 2.7.25
    WooCommerce Sequential Order Numbers – 1.7.0
    WooCommerce Welcome Emails – 0.1
    WooCommerce – 2.6.11
    WooCommerce Helper – 1.7.2
    Yoast SEO – 4.0
    WP All Export Pro – 1.4.2
    WP Instagram Widget – 1.9.8
    WP Mail Logging – 1.7.0
    Zendesk Chat Widget– 1.4.5

    Using a modified child theme of KindlyCare by Ancora Themes.

    Now, I know my PHP version is below the required but this works in exactly the same environment on my staging server.

    Any help you could provide would be amazing!

    Thank you 🙂

Viewing 1 replies (of 1 total)
  • Hey there @kdevnel,

    Thanks for reaching out. I’m sorry to hear about this situation, but I’m happy to take a look and see how we can help out.

    First, thank you so much for going ahead and sending us all of that information from the get-go – it will make the troubleshooting process a lot faster! 🙂 That being said, I noticed that the PHP version currently running doesn’t meet the plugin’s minimum system requirements – the plugin requires PHP v.5.6 or above. Do you mind upgrading your sites PHP to see if that resolves the issue? If it does not, we have seen some cases where the following plugins have caused conflicts for some users in the past:

    – Gravity Forms
    – Gravity forms MailChimp add-on

    If updating to the latest version of PHP is unsuccessful, could you next try temporarily deactivating these two plugins to be sure that it isn’t a plugin conflict?

    Thanks – I look forward to hearing back and helping out!

    Pearl

Viewing 1 replies (of 1 total)

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