recover password loop

  • Resolved luckysistemi

    (@luckysistemi)


    5 years, 3 months ago

    using recover password function (with shortcode [pms-recover-password])

    – the page with the form is correctly displayed
    – I insert my email address
    – I receive an email with the link to reset the password
    – The link bring me to the same recover password page askinf for my email address

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  • dariusraia

    (@dariusraia)

    5 years, 3 months ago

    Hello @luckysistemi,

    Thank you for reaching out to us.

    First of all, please make sure that you are using the last version of PMS.

    Since this looks a lot like a conflict with some other code, the first recommended step is the conflict test (ideally in a staging environment):

    ​​*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    Kind regards,

Viewing 1 replies (of 1 total)

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