Queries regarding the Support Tickets plugin

  • Resolved TarunRai

    (@tarunrai)


    11 years, 5 months ago

    Two queries I’d like to clarify regarding your plugin.
    1.Can a support ticket be replied to via mail.
    2.Are the customer details(customer name, email address, etc) stored in a table in the backend. I would like to have this data in the backend somewhere and then be able to download it in a csv file.

    Looking forward to your response.

    Thanks.

    https://wordpress.org/plugins/sola-support-tickets/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author SolaPlugins

    (@solaplugins)

    11 years, 5 months ago

    Hi TarunRai

    1) Yes, email collection is available, but only in the Pro add-on (http://solaplugins.com/plugins/sola-support-tickets-helpdesk-plugin/)

    2) You will be able to see the list of users that submit tickets by logging into your WordPress dashboard, and clicking ‘Users’. Our plugin uses the core user functionality of WordPress to store the user data 🙂

    Kind Regards,
    Jarryd

    WisdmLabs

    (@wisdmlabs)

    11 years, 5 months ago

    Thanks for the reply.

    You still didn’t answer my first question.
    Can a support ticket be replied via mail?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    11 years, 5 months ago

    Side note (and I’m going to look) about multiple accounts:

    @wisdmlabs You’re using two accounts for the same topic. The @tarunrai is also yours.

    Since the tarunrai is not a plugin author, so you mind if I mark that one inactive? Multiple accounts are a concern. 😉

    Plugin Author SolaPlugins

    (@solaplugins)

    11 years, 4 months ago

    Hi WisdmLabs

    Sorry about that. Yes, it can be replied to via email 🙂

    Kind Regards,
    Jarryd

Viewing 4 replies - 1 through 4 (of 4 total)

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