Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Have you tried resetting your Facebook credentials in Jetpack?
http://your-URL-here/wp-admin/options-general.php?page=sharing
Delete your non-working Facebook options and create a new one with the same Facebook account. See if that works.
I’ve resetted facebook credentials, I’ve gone through the troubleshoot items (disabled all plugins, enabled one by one, etc), tried a new facebook page, re-installed jetpack, everything…..
nothing works.
i even tried changing wordpress theme to the basic one twenty eleven, and enabled jetpack only, even then it won’t post to facebook.
and all this only started after I updated to wordpress version 3.6 on thursday night…
I tried downgrading wordpress to previous version, but that didn’t fix it either…….. urgh….. my head hurts!
Hi Katniss,
Could you post your site URL here, so I can have a look?
If you want it to remain private, you can also contact us via this contact form:
http://jetpack.me/contact-support/
This has happened to me too. Until a few days ago everything was fine, now Facebook and about 5 twitter accounts do not receive posts.
I’ve tried deactivating the whole plugin, reinstalling an older version, and just deactivating/reactivating Publicize. Disconnecting reconnecting with WordPress.com and NOTHING WORKS.
The only thing I can’t do is delete my accounts to re-register them because neither Facebook or the Twitter accounts can be deleted. It just keeps saying that I’ve connected so I can’t delete them to see if setting them up again works.
Shaolin,
Can you start a new thread and provide your site’s URL, please? You can also contact us ai http://jetpack.me/contact-support/ if you prefer for your site’s URL to remain private.
I have already sent an email through your support 3 days ago, with the details and site url. Received no reply.
I tried everything. Disabling plugins, re-installing wordpress, downgrading wordpress, new facebook accounts, everything. Nothing works.
Hi Katniss,
I know that my colleagues have been working hard today at getting to all the outstanding support requests. If you have yet to get a reply, can you please send in the info again, by contacting us through http://jetpack.me/contact-support/ or alternatively, you can contact us directly through Jetpack by following these instructions:
1) Go to the Jetpack page in your dashboard.
2) Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.
Thanks!
I sent a support contact….. again. Already sent in a support request 3 times….
Hi Katniss, what was the title of your email? I’m not sure I see it or not in our system. Did you link back to this thread in your latest email?
No, I didn’t. As for the title…. I sent through:
1) Go to the Jetpack page in your dashboard.
2) Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.
And there was no title option. Check for name ‘MegaW‘
I received the email confirmation that the message was sent (and hopefully received by you guys):
Your message is flying through cyberspace to us as you read this. We will get back to you as soon as we can.
Hello Katniss,
I’ve looked through our system, and I can’t find your requests (unless they’ve already been answered). If they haven’t, please contact us directly by email at support@jetpack.me and include a link to this thread and to your site. I apologize for the inconvenience.
Oh my god!
I’ve received no answers, it’s still NOT working, sent more than 3 support requests already….
wow….. guess your support system doesn’t really work.
doyou have skype? cause I suppose that will work at least.
I’ve sent yet another email….. let’s see if someone reads it this time.
Just updated Jetpack to the new version, and still no go. Doesn’t work.
