Products Not Syncing

  • Resolved pnksandwich

    (@pnksandwich)


    9 years, 2 months ago

    Hi!

    I just installed the plugin and it synced with my account and list, but it doesn’t seem to sync the products at all. I’m trying to create a purchase follow up, but on Mailchimp I can’t pick any product as a trigger either (they simply don’t show up).

    Here’s the message I’m getting on the Sync tab ( I replaced the account and list names for privacy’s sake):

    Sync Progress

    Account Connected: Name of My Account

    List Connected: Name of the Connected List

    Products: 0/4

    Orders: 0/7

    Also, the RESYNC button is gone.

    I’d appreciate it if you could help me out. Thanks!

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  • nikeri

    (@nikeri)

    9 years, 2 months ago

    @mcsupport i can not get it to work with anything i try, same problem as @pnksandwich 🙁 dont get past the syncing part

    mcsupport

    (@mcsupport)

    9 years, 2 months ago

    @nikeri thanks for keeping us updated and sorry to hear this issue is persisting.

    I’d like to pass your case along to our team to continue tracking this issue. In order to do so, would you mind providing us with your site’s WooCommerce System Status Report? This will help us to continue learning more about affected users and how to best approach developing and testing a solution.

    Thanks in advance,
    Malachite

    mcsupport

    (@mcsupport)

    8 years, 10 months ago

    Hey @pnksandwich and @nikeri

    I wanted to follow up on this thread following the latest update to the plugin, version 2.0.2.

    First, I wanted to see if you both were still experiencing these issues after updating to the latest version. If those issues persist, could you enable our new built-in error logging to see if we can scrape some additional information on what’s going wrong?

    For reference, that logging can be found in a new tab in the MailChimp For WooCommerce plugin settings, pictured here: https://cl.ly/172i1I2L0H2f

    Could you try replicating the error with the logs enabled and let us know if you see anything generate in those logs? It would be much appreciated as our developers review some of these syncing issues.

    Thanks,
    Malachite

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