Product Sync issue : GM

  • Resolved tsmsam

    (@tsmsam)


    9 months, 2 weeks ago

    Hi support team,

    I am having issues with syncing the products to GM. I have created a few custom fields and tried mapping the attributes based on those custom fields. It did sync the data, but when I make changes to the field data, it’s still reflecting old data. I have tried opening data in an incognito window, also cleared the cache. My plugins, sites are all updated. Also, i would like to check if there is a way to map out the variant image when mapping out the image? Waiting for your suggestion.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    9 months, 2 weeks ago

    Hi @tsmsam ,

    To confirm, your XML are up to date or the data is properly reflecting and on GMC/Google Shopping the data is still old?

    It’s likely not sync yet or updated. Give it a couple days or try resyncing: https://support.google.com/merchants/answer/13693394?hl=en

    Or try submitting a new data source.

    Also, i would like to check if there is a way to map out the variant image.
    – Assuming that your image is mapped out to main image then the variant image will depend on what you’ve set here:

    https://ibb.co/7t8SWXDb
    https://ibb.co/W4wGcgLt

    You could try using rules and filters to set the value via custom field for those specific variants or target the product type

    Thread Starter tsmsam

    (@tsmsam)

    9 months, 2 weeks ago

    Hi Jeff,

    Thank you for your prompt response. I should have explained you properly

    1. Currently, when I view the XML file, it still has old data. I have tried refreshing, clearing the cache, and also tried opening it in an incognito window, but no changes.

    I have provided the screenshot based on what I have on the custom field vs what’s reflecting on the XML file.
    https://ibb.co/7xpNkZNn
    <a href=”https://ibb.co/tT3mMyDD “>https://ibb.co/tT3mMyDD

    2. I want Product Variant to map out images from the Product variant image, not from the featured image. Initially, i had the Main image and that didn’t work so I now have “main image simple and variations” thinking it should fix, but no luck.

    https://ibb.co/zTKT4NZm

    Could you please explain more about this? I am not sure if I understand it properly
    “You could try using rules and filters to set the value via a custom field for those specific variants or target the product type”, also checking if there is any way I can map out the variant field directly. Will you be having this in further updates?

    Thanks in advance

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    9 months, 2 weeks ago

    Hi @tsmsam,

    Based on your image i saw custom_label_0 this option is only available for our Elite users. Can you please confirm if you are a premium user? If you are please use our support form: https://adtribes.io/submit-ticket/

    If not then continue here, please pass on your debug log: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/

    also checking if there is any way I can map out the variant field directly. Will you be having this in further updates?
    – You can use the rules and filter to set specific images for variants:

    https://ibb.co/HDY1fkdR
    https://ibb.co/zWPDf0ph

    As for a feature I’ll raise it up but do note that there’s no ETAs for this

    Thread Starter tsmsam

    (@tsmsam)

    9 months, 2 weeks ago

    Hi @superlemon1998 ,

    I am not a premium user. Why am i having a issue here. Were can i submit my debug to support. I cant seem to find. I urgent need to fix this issue. @tsmsam

    For the rules and filer, is it all manual process as i have more then 1000 prodcuts

    • This reply was modified 9 months, 2 weeks ago by tsmsam.
    Plugin Support Jeff Alvarez

    (@superlemon1998)

    9 months, 1 week ago

    Hi @tsmsam ,

    Copy your debug log data and paste it in a text file and share the file in G drive or dropbox. Also, as u are running custom fields run this: https://ibb.co/nMvkvvCL the clear custom attributes in Product Feed > Settings

    Also, please note that we do not have any official support with custom fields so some feature may not work as intended.

Viewing 5 replies - 1 through 5 (of 5 total)

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