Product Feed PRO/Elite – persistent DB error

Resolved Holtermann Design
(@holtermann-design)

2 months, 3 weeks ago
Subject: Product Feed PRO/Elite – persistent DB error + feed not reflecting current prices

Hi,

We’re running Product Feed PRO/Elite for WooCommerce on cliniquemadeleine.com and have two related issues we can’t resolve on our end:

1. Persistent database error shown on the plugin’s admin pages: WordPress database error: [Table 'clinique_madeleine.wp_adtribes_my_conversions' doesn't exist] SELECT * FROM wp_adtribes_my_conversions

We’ve now activated our license, and also deactivated/reactivated the plugin — the error still appears and the table is still missing.

2. Our Prisjakt.no feed does not reflect current product prices. Example: product ID 26377 (“BioSil PowerStart – 6 mnd kur”). The live price on our site is currently NOK 3095 (on sale from 3289), but the exported XML feed still shows the old price, NOK 3099.

We’ve tried, in this order, without any change in outcome:
- Changing the feed’s refresh interval from Daily to Hourly
- Manually triggering “regenerate” on the feed multiple times, waiting 30+ minutes between attempts
- Purging all caching (LiteSpeed Cache, including object cache)
- Manually re-saving the product in WooCommerce (Update, no changes)
- Deactivating an unrelated second feed plugin (CTX Feed) to rule out a conflict
- Deactivating and reactivating Product Feed Elite
- Activating our plugin license
The feed consistently outputs the stale price (3099) regardless of these steps, and the database error above persists throughout.

Could you help us understand why the feed generation isn’t picking up the current WooCommerce price, and how to fix the missing wp_adtribes_my_conversions table?

Thanks, Michael, Clinique Madeleine

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Jeff Alvarez
(@superlemon1998)

2 months, 3 weeks ago

Hi @holtermann-design

1 – We do not insert this table or value in your database wp_adtribes_my_conversions it’s likely a legacy table that’s no longer applicable.

Can you please confirm that you are running the latest versions of our plugins: https://adtribes.io/knowledge-base/is-there-a-changelog-for-adtribes-plugins/

2 – Try running the sync and clear custom attribute cache buttons in Product Feed > Settings. See: https://ibb.co/3yRL1XJJ . Also, does creating a new feed have the same issue?

I suspect that you are on a very old version of our plugins or the feeds are running stale(creating new feeds should fix most issues)

And please note that we aren’t allowed to provide support for our paid users here. Please reach out directly via our contact form: https://adtribes.io/my-account/support/

For further support, please reach out via our contact form above. Will mark this as solved for now.

Thread Starter Holtermann Design
(@holtermann-design)

2 months, 3 weeks ago

I appreciate your quick reply.

Plugin Support Tanjir Al Mamun
(@tanjiralmamun)

1 month, 2 weeks ago

Hi @holtermann-design,

It’s been a little while since this was last active. Since this involves Elite, our premium support team is the right place to get the stale Prisjakt price and the database error sorted: https://adtribes.io/my-account/support/.

Marking this resolved on our end. If you need any further assistance, feel free to open a new topic.

Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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