Processing refunds via PayPal

  • Resolved Lori Boone

    (@pleazo)


    4 years, 10 months ago

    Hello,

    I have a question regarding standard PayPal payment methods. Woocommerce said I must contact Dokan.

    I am using Dokan’s multivendor plugin and would like vendors to be in charge of PayPal refunds & disputes of their sales and not me (admin).

    Does that mean I should not fill out the following or not?:
    Under API credentials,it says:
    Enter your PayPal API credentials to process refunds via PayPal.
    https://snipboard.io/2lVEkH.jpg

    Best,
    Chris

Viewing 3 replies - 1 through 3 (of 3 total)
  • Tanjir Al Mamun

    (@tanjiralmamun)

    4 years, 10 months ago

    Hi @pleazo,

    PayPal Standard is a non-adaptive payment method. By default, a vendor cannot make a refund automatically using a non-adaptive payment method.

    Automatic refund capability for vendors is only available with the adaptive payment gateways.

    So, if you want to get the vendor refund capability with the PayPal Standard payment gateway, it will require additional customization.

    As per our support policy, we’re unable to help with a custom solution. In that case, kindly contact any developer for help.

    Thank you,

    Thread Starter Lori Boone

    (@pleazo)

    4 years, 10 months ago

    Hi @tanjiralmamun

    Thanks! Ok so when a vendor wants to make a refund (via standard PayPal), admin has to approve it correct? Therefore, must I (admin) fill out the PayPal API credentials to process refunds via PayPal here? https://snipboard.io/2lVEkH.jpg

    Tanjir Al Mamun

    (@tanjiralmamun)

    4 years, 10 months ago

    Hi @pleazo,

    Since PayPal Standard is a non-adaptive payment method, if there is a refund, the vendor needs to request to the admin, and the admin will make the refund manually after approving the request.

    Also, at first, the admin needs to set up a payment gateway with proper credentials. This is not only for the PayPal Standard case. This is applicable for all payment gateways. Otherwise, a payment gateway will not work.

    However, I want to inform you that the Refund is a premium feature of Dokan, and as per the forum rules, we’re unable to discuss PRO features here. So, if you’ve any further queries about refund kindly contact us through our support channel.

    Thank you,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Processing refunds via PayPal’ is closed to new replies.