Processing Please Waiting Issue

  • Resolved crownmarketers

    (@crownmarketers)


    1 month ago

    Hi sometime when people try and signup (we have connected to stripe) and they enter all their info and payment, and once they click register it just hangs/gets stuck and says processing please wait.

    Some payments go through but some don’t.

    We have version 3.0.2 installed which is the latest one.

    Also it seem that it still make the user in the wordpress backend, but just as a Subscriber role…not linked to an active membership plan

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support thomaswild

    (@thomaswild)

    1 month ago

    Hello @crownmarketers,

    This issue sometimes occurs because of caching. For this:

    1. Please exclude our pages, the pages created with our shortcodes, especially the page where you have the PMS Register form ( [pms-register] ) from any caching plugin you have active.

    2. If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).

    3. Please create a new page on your site, and on this new page, add only the PMS Register form ( [pms-register] ) and check if the issue still persists.

    Note: After every modifications make sure to hard refresh the browser from where you’re testing the form. (Usually CTRL + F5)

Viewing 1 replies (of 1 total)

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