Processing failed [image link]

  • Resolved tamar

    (@tamar)


    5 years, 2 months ago

    Hi – my images render fine, but I have a few items that are throwing this error in the feed. Not sure why this is. Any ideas?

    Also – two of them are throwing this error: Invalid value for category [price]

    I literally copied one item into another, so I can’t fathom why there are errors being thrown with one and not with an almost identical duplicate.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • supportadtribes

    (@supportadtribes)

    5 years, 2 months ago

    Hi Tamar,

    Thanks for using our plugin and reaching out to us.

    The error you are seeing is not related to a category mapping but to an invalid product price. I checked your feed and noticed there are two products in your feed that do not have a price. These ones: https://www.dropbox.com/s/p08r9dfcztjlpw0/zero-price-products.png?dl=0

    You would either have to price those products or create and exclude filter to remove them from your feed.

    Hope this helps?

    Thread Starter tamar

    (@tamar)

    5 years, 2 months ago

    Super helpful, thanks – not sure why that didn’t save.

    But what about the images? They seem to load properly…

    supportadtribes

    (@supportadtribes)

    5 years, 2 months ago

    I checked a few product image links, they all seem fine to me. Which of the product get flagged by Google with this notification?

    Thread Starter tamar

    (@tamar)

    5 years, 2 months ago

    Yeah that’s the weird thing.

    A few of them:
    Candy Corn, the Maple Nut Fudge, the Milk Chocolate S’mores, and 2 more

    They haven’t been crawled since last night so maybe it just needs to happen again? But last night, they were fine. These images were uploaded last week.

    • This reply was modified 5 years, 2 months ago by tamar.
    supportadtribes

    (@supportadtribes)

    5 years, 2 months ago

    Google’s help page on this topic is not really helpful either, see:
    https://support.google.com/merchants/answer/6240184

    We encountered an unexpected error while processing your product images.

    Also, as far as I can tell your images also meet Google’s image requirements:
    https://support.google.com/merchants/answer/6324350

    I would give it a few days to see if the issue solves itself. If not I suggest you contact Google’s support to see what needs to be done to get the issue solved.

    Thread Starter tamar

    (@tamar)

    5 years, 2 months ago

    Thanks, appreciate all your help! 🙏🏻

    supportadtribes

    (@supportadtribes)

    5 years, 1 month ago

    Hi,

    Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

    Please do not hesitate to reach out to our support-team again whenever you need our help.

Viewing 7 replies - 1 through 7 (of 7 total)

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