Problems with MailChimp Opt-In Checkbox

  • Resolved Convospanish

    (@convospanish)


    3 years, 11 months ago

    I set up the Opt-In Checkbox as “Visible, unchecked by default” however, when it is seeing as “Visible, checked by default” on the computer (not cell phone) when a product is being bought.

    Why does this happen and how can I fix it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    3 years, 11 months ago

    @convospanish can you please confirm that you’re not using any caching – or if you are the you do a “clear cache” on any plugin doing something along those lines? That would be great. Thanks!

    Thread Starter Convospanish

    (@convospanish)

    3 years, 11 months ago

    Yes, I am using caching. Also, I did a “clear cache” but I still have the same problem.

    Plugin Author ryanhungate

    (@ryanhungate)

    3 years, 11 months ago

    @convospanish not sure how this is happening but if you could please try re-saving the plugin admin options again – then clear cache – then see if this problem persists that would be great. What you’re describing seems to be off so this should be something we can resolve with a few clicks.

    Thread Starter Convospanish

    (@convospanish)

    3 years, 11 months ago

    I just did what you mentioned and I am still having the same problem.

    Thread Starter Convospanish

    (@convospanish)

    3 years, 11 months ago

    Hello,

    I was wondering if there is anything else I can do to fix this problem.

    Thanks.

    Plugin Support khungate

    (@khungate)

    3 years, 9 months ago

    Hi @convospanish, our apologies for the radio silence. This thread was mistakenly overlooked. We wanted to check back with you to see if this was still a problem with our latest plugin (v2.7.4 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Plugin Support khungate

    (@khungate)

    3 years, 8 months ago

    Hi @convospanish, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 7 replies - 1 through 7 (of 7 total)

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