Hi @arsadka ,
The “Impossible de copier le fichier” error looks like a server-side issue rather than a Jetpack bug. The web server cannot write files to the plugin directory during the update process. Since your other sites update fine, this is likely specific to this hosting environment.
The two most common causes are:
- Disk space – the server may be running low on available storage.
- File/directory permissions – the plugin directory permissions may not allow the web server user to write files.
I would recommend reaching out to your hosting provider and sharing these error messages with them. They will be able to check the server configuration and resolve whatever is blocking the file operations on that specific account.
Let us know how it goes!
Thank you for your reply. It can’t be the disk space because it’s illimited
So it must be a permission thing. Strange, because the initial installation and all updates till this one had absolutely no problems. I’ll investigate further.
Hey @arsadka – good call. Since you’ve ruled out disk space, permissions are the most likely cause. A few things to check or share with your host:
- The
wp-content/plugins/ directory and its contents should be owned by the web server user (often www-data or nobody, depending on the host).
- Directory permissions should be
755 and file permissions 644.
- If the host uses suPHP or a similar handler, ownership needs to match your account’s user instead.
As a workaround, you can also try updating Jetpack manually by downloading the latest version from here and replacing the plugin folder via SFTP:
https://wordpress.org/plugins/jetpack/
Or, if you have WP-CLI access, you can run wp plugin update jetpack from the command line.
Let us know how everything goes!
