Problem with Support Candy and WP Multilang

  • vstrecker

    (@vstrecker)


    5 years, 6 months ago

    Good evening,

    I really love your plugin and I use it in a new project for a non profit organization. I am mid in finishing everything, but there is a small problem which I could not solve even was going into the source.

    I use wp-Multilang (https://wordpress.org/plugins/wp-multilang/) to switch between English and German. This works basicly fine and most parts of support candy switches between English and German too.

    If switched to English the Table Heading of the Tickets stays in German (This is the setting in wp-config.php as default.

    It shows the German ones even the No tickets found is switched:

    ID Status Betreff Name Kategorie Priorität Zugewiesener Agent Aktualisierungsdatum
    No tickets found!

    More problem is, that “New Ticket” shows Name, E-Mai Adress, Subject, Category, Description and their texts of the form in German.

    Submit Ticket and Reset Form are again in English, which would be correct.

    I tried to find where Support Candy prepares the Form and also the ticket headline, but I failed.

    Any hint would be greatly appreciated.

    Thank you very much!

    The page I need help with: [log in to see the link]

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  • Thread Starter vstrecker

    (@vstrecker)

    5 years, 6 months ago

    Meanwhile found the problem.

    You fill termmeta with the translated version of the text on install, based on the language used at this moment. that way we have german in termmeta and changing things to __() based on user_locale does not work.

    looks like we will reinstall supportcandy in english and change the display to users locale here. I do not want to change the plugin to something else.

Viewing 1 replies (of 1 total)

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