Ciao @marco00petrucci!
I checked your site and your Jetpack connection status, and I don’t see the 500 error you mentioned earlier, which is a good place to start.
The current error I see on my end indicates that there might be something else at your server’s end that is preventing Jetpack from connecting as expected. Let’s go trhiugh the following tests to see if they can help fix the connection:
Thanks for the update! Sorry this is still giving you trouble. We are still seeing a connection error in our system when testing your site. There are a few things I’d like to try.
Hope that’s all clear! Let me know how you get on, and we’ll take it from there if necessary.
Grazie per la collaborazione, e a presto!
Hi, thanks for the follow-up!
I’ve already tried all the steps you suggested: I disconnected and reconnected Jetpack, checked caching/security plugins, and verified that there are no server-side firewalls blocking the connection.
The only firewall I ever had was Jetpack’s own firewall, but since Jetpack isn’t working at the moment, I currently have no firewall active at all.
The only part I didn’t fully understand is about the IP allowlist — could you please explain if there is something I can do from my side on Altervista, or if this is something only the host can handle?
Just to add more context: I’m using Altervista as hosting, which means I don’t have direct access to the database or the CDN configuration. Also, server-level configurations (like editing firewall rules or adding IPs to an allowlist) are not directly available to me as a user — they are managed by Altervista itself.
At the moment the connection issue is still there.
Thanks again for your help!
Ciao @marco00petrucci,
Thanks for checking all the tests you could do by yourself – it helps narrow down the root of the issue, even f they didn’t work.
Just to add more context: I’m using Altervista as hosting, which means I don’t have direct access to the database or the CDN configuration. Also, server-level configurations (like editing firewall rules or adding IPs to an allowlist) are not directly available to me as a user — they are managed by Altervista itself.
Because of the above-mentioned part of your message, your host needs to check on the IPs range and ensure our range is on their allow list. Some hosts allow customers to access such settings, but some hosts don’t for a number of different reasons.
Facci sapere che ti dicono, e grazie per la collaborazione!
(internal ref Slack: C029FV6KT/p1755780066378419)
Strangely, the issue resolved itself. Thanks everyone for your help!
Ciao @marco00petrucci,
While you were checking on the IPs with your host, we also made a small change at our end; we were waiting for your reply to check if it worked – glad to hear you’re all set!
The thread is not solved 🙂 If you have any further questions or need more help, you’re welcome to open another thread here. Un caro saluto!
