Plugin Author
alekv
(@alekv)
@kztixo It can take several days for Google Ads to pick up all product IDs.
Also, you need to make sure that the product IDs in the merchant center match the products IDs on the website.
Plus, I made an update to the plugin which might fix that issue too.
Let me know in a week if it works.
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This reply was modified 7 years, 2 months ago by
alekv.
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This reply was modified 7 years, 2 months ago by alekv.
Thread Starter
kztixo
(@kztixo)
Thanks for your answer.
Yes, it has been approximately 2 weeks since I loaded the products and I am sure that the identifications of the products in the mall coincide with the identifications of the products on the website.
Yesterday we uploaded this version plugin. But today still this stay problem.
¿What is the problem?
Regards
Thread Starter
kztixo
(@kztixo)
Hi,
This problem continues and now it is 99%. And more than 24 hours ago update the latest version of the plugin.
Help please.
Regards
Plugin Author
alekv
(@alekv)
@kztixo
What’s the URL of your website?
You can send it to support@wolfundbaer.ch if you prefer.
I am facinf the same issue
Thread Starter
kztixo
(@kztixo)
Hi @alekv
my site is http://www.comocultivo.com
I thinks can resolve this here, because the people see the solution.
Regards
Plugin Author
alekv
(@alekv)
Hi @kztixo
I checked the dynamic product code inserted by our plugin, and all looks good: https://take.ms/NYis0
Google Tag Assistant also reports all ok: https://take.ms/XHE3v
What is the status in Google Ads. Have you still got missing product IDs?
Thread Starter
kztixo
(@kztixo)
Hi,
Yes. See that here: https://imgur.com/a/xtJUoEU
Regards
Plugin Author
alekv
(@alekv)
Ok. How long has the plugin been installed?
And could you also take a screenshot from Google Ads -> Audience Manager -> Audience Sources -> Google Ads Tag ?
Plugin Author
alekv
(@alekv)
I checked the screenshots. Our plugin only transmits the four “ecomm_” values
ecomm_category
ecomm_pagetype
ecomm_prodid
ecomm_totalvalue
The report which you took a screenshot from also doesn’t report problems with the pixel. It would, if on some pages the pixel did not fire.
Do you still see that this error? https://imgur.com/a/xtJUoEU
Thread Starter
kztixo
(@kztixo)
Yes, still in 98%.
You say a problem this is values? or
what is the influence that?
Regards
Plugin Author
alekv
(@alekv)
No, those values in your screenshots show, that the correct pixel values for the products are being tracked. That means the pixel code fires correctly.
Maybe the Google support will be able to tell you more exactly what is missing.
I can’t see how I can be of help anymore since the essential data checks out to be correct.
