Hi @luca2715
It is a bit hard to answer why you are experiencing this issue
The best advice I can give is the standard fault finding and fixes.
I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
The issue could also be due to a theme or plugin conflict
Themes:
As a test, switch to a default theme such as twenty-twenty and see if this fixes it.
Plugins:
If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users
https://en-gb.wordpress.org/plugins/health-check/
You can also follow the below-given link for more instructions and follow them.
https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm
Let me know if you need more help.
Regards,
Sumit
Hi @sumitsanadhya , thanks for the answer.
I followed your instructions by installing the “Health Check”. In Troubleshooting Mode, with only QSM active and with the standard theme we have the same problem.
It happens when you click on the form fields.
I enclose a screenshot:
https://pasteboard.co/huw67c9PkBKL.jpg
Hi @luca2715
Can you please share the below-given information that will help us to troubleshoot the issue?
1. QSM version you are using right now.
2. WordPress Version you are using right now.
3. Website PHP version.
4. Website Database version.
5. Error log of the server.
Regards,
Sumit
Hi @sumitsanadhya , yes those are the data:
1. QSM version you are using right now. = 8.0.3
2. WordPress Version you are using right now. = 6.0.1
3. Website PHP version. = 7.4.30
4. Website Database version. = 10.5.15-MariaDB-cll-lve
5. Error log of the server. we have only one, this:
2022-07-29 10:51:53.140301 [INFO] [2080301] [T0] [23.106.33.93:55900#APVH_onlinelanguagelessons.uk] File not found [/home/onlinela/public_html/403.shtml]
Thanks
Hi @luca2715
I need to discuss this with my development team. Hopefully, I will get back to you with the solution.
Regards,
Sumit
Hi @luca2715
It seems that you may have accidentally added a mailto link somewhere on the WordPress page.
I do not know where this is added as it is not visible on the front end.
https://i.ibb.co/Hd0TdSh/Screen-Shot-2022-08-01-at-3-34-00-PM.png
It could be a widget before the QSM quiz, or it could be within the same widget that you used to add the QSM quiz shortcode.
If you are not able to find the mailto link and remove it, I would suggest you please deactivate the third-party plugins and then clear the cache.
Let me know if you need more help.
Regards,
Sumit
Hi @sumitsanadhya, yes you’re right. I just check there was an old email link in the page from the previous text that we added there that doesn’t appear but create the problem. Now it solved thanks!
I apologize for the inconvenience.
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This reply was modified 3 years, 9 months ago by
luca2715.
Hello @luca2715
Glad to hear that the problem is fixed now!🙂
If this plugin and our support team look good to you, maybe you can help us by giving a 5-star on wordpress.org.
– https://wordpress.org/plugins/quiz-master-next/#reviews
We’re working so hard to make this plugin more and more useful to our valuable users like you.
Best Regards,
Sumit
