Prices disappear

  • Resolved onesixtyuk

    (@onesixtyuk)


    6 years, 2 months ago

    Prices just disappear randomly. No issues in logs or anywhere else. I have two copies of the site on two servers and it happens on both. Deactivating/reactivating does solve the issue but i can’t do that every day on a busy site. Any solutions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    6 years, 2 months ago

    Hi @onesixtyuk,

    I’m sorry to hear that you’re having this issue.

    It would be great if you could send me all the information from the WooCommerce->System Status page. There’s a little button there that will let you copy and paste it to me:

    https://snag.gy/eOc7jD.jpg

    You can send it through our support channel here: https://wholesalesuiteplugin.com/support/support-request-form/

    I look forward to your reply 🙂

    Cheers!

    Thread Starter onesixtyuk

    (@onesixtyuk)

    6 years, 2 months ago

    Thanks for getting back to me. Is it possible that a database Find/Replace could cause this issues? It’s the only possibility i think but open to other ideas.

    Plugin Support Fauzan Azizie

    (@fauzanade)

    6 years, 2 months ago

    Hi @onesixtyuk

    Unfortunately, we do not have a single specific reason why the wholesale prices might disappear.

    In many cases, this is related to the use of a third-party user role editing plugin which suddenly removes the wholesale roles in the WooCommerce > Wholesale Roles setting.

    Did you recently do a database Find/Replace query?

Viewing 3 replies - 1 through 3 (of 3 total)

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