Support » Plugin: WP RSS Aggregator » Addons Don’t Work

  • The core product WP RSS Aggregator works well, but I’ve had to update my review unfortunately. We purchased the categories addon which has issues meaning it’s unusable.

    The bugs were reported on December 1st and I’ve waited patiently for it to be resolved until now (Feb 16th). Still no ETA for it to be looked at, I’ve wasted my money and time.

    A refund was refused because the issue was reported 3 days after their 14 day refund policy. Very poor customer service from Mark.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Eric Gunawan

    (@erricgunawan)

    Hi Chris,

    Thank you for the positive review.

    Glad to hear you found our plugins can add value to your site.

    It’s also nice to hear we could help you out.

    Plugin Author markzahra

    (@markzahra)

    Hi Chris,

    We only just realised you updated the review as we don’t receive notifications for updates to reviews.

    I’m sorry things turned out that way. The reason your issue was not worked on by the developers is that it was only reported once. As you can understand, larger issues and tasks would take precedence. As we also reported to you, what was reported is not a bug.

    Here is what we had concluded, for future reference:

    “The problem is that the feed items in the custom feed that lists the imported WP RSS Aggregator feed items uses the links for the imported feed items and not the original source. This was the way it was set up originally in the plugin, so we know it is not a bug. We have created an issue internally to change this to link to the original source.”

    As for the refund, looking back at our email and payment records, your purchase of the add-on was made in November 2017. You requested the refund in February 2018. You had initially confirmed that things were working correctly after a few weeks and had not requested a refund until then.

    We do make exceptions to the rule within reason. As you can understand, three months later was beyond reason.

    I reported the issue with the category addon 3 days outside the refund period. The three months was filled with replies like the below.

    “The updates have been pushed back. At the moment we do not have a set time-frame on when this fix will be implemented. I will update you once we have more news. My apologies for the inconvenience.”

Viewing 3 replies - 1 through 3 (of 3 total)
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