Poster image problem

  • Resolved ernestnah

    (@ernestnah)


    5 years, 2 months ago

    Hi,

    I had an issue with this topic before but it got closed so I’m starting a new thread. The issue regarding my poster image is still not solved and there is a discrepancy between what I uploaded onto the plugin and what is being displayed on search results. Previously, I was advised to use a poster image with minimal text and had swapped it out to no avail.

    Please refer to the screenshots here: https://drive.google.com/drive/folders/1aJwx65hN8zbMnFpJ8CCiM-HNrgQWY2To?usp=sharing

    Best regards,
    Ernest

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Luckyna San

    (@luckynasan)

    5 years, 2 months ago

    @ernestnah Thanks for opening your topic. Sorry to hear you are experiencing this issue. I can see a different image displaying in mobile results as well.

    To confirm, have you refreshed or cleared any cache (on CloudFront and W3 Total Cache)? When did you update the new poster image?

    If possible, could you duplicate your story and publish it to check if the new poster image shows in search results?

    Plugin Author Pascal Birchler

    (@swissspidy)

    5 years, 2 months ago

    Hi there,

    So I just asked around and learned that it could be caused by an issue related to indexing which is currently being investigated.

    Your story’s markup looks fine so far from what I can tell, so it’s probably only a matter of time until this is resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

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