Pop is not showing up

Resolved mariapena
(@mariapena)

5 years, 3 months ago
Hi GS Plugin,

Thanks for having this forum.
I have been trying to get the GS Plugin to show up a pop I set up for a while – with no success.
It was working fine on the Desktop for one day but then it stopped showing. It never worked on mobile. We do have a cache plugin, WP Rocket. But we use it for different purposes, and we’d prefer not to remove it.
Is there anything we can do? We love how the pop looks on preview mode and would be great to have it live.

Thanks.
- This topic was modified 5 years, 3 months ago by mariapena.
The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Dmytro – WPMU DEV Support
(@wpmudevsupport16)

5 years, 3 months ago

Hi there @mariapena

If I understand correctly, you’re trying to embed 3rd-party code in a popup and have that appear on your site, correct?

I don’t see any relevant errors in browser console when I view your page.

What have you set as the popup trigger? Should it appear after a specific time, or is it triggered by clicking on a specific element perhaps?

Also, it could help if we could test your popup on one of our test sites. Would you mind creating an export of your popup: https://premium.wpmudev.org/docs/wpmu-dev-plugins/hustle/#module-dashboards

Then upload that to a file sharing service like Dropbox or Google Drive, and share the link here.

Cheers!
Patrick

Thread Starter mariapena
(@mariapena)

5 years, 3 months ago

Hi Patrick,

Thanks for the response.
Sorry, I mismatched the plugin’s name. No, I’m using your plugin, “Hustle”.
I set up the plugin but is not showing up on the website, and it’s supposed to be active. Please see the export here: https://www.dropbox.com/s/notau4wncyfn6o2/hustle-popup-20210201-103937-express-to-impress-interview-checklist.json?dl=0
I didn’t set up any specific trigger, not that I know of, at least.

Thank you!

Predrag – WPMU DEV Support
(@wpmudev-support1)

5 years, 3 months ago

Hi @mariapena,

Can you tell me when is your popup supposed to appear?
I’m asking this because I imported your popup and in the settings it’s set for AdBlock but it’s not completely configured, this is your current setup:
https://monosnap.com/file/CxPrBfodG8bBffnNgwXIS0vn2oxm5X

If you’re looking to show the popup when AdBlock is detected please go to your Popup settings and under Behavior tab enable “Trigger when adblock is detected” option.
Or you can change the different trigger options there, like time, scroll or on click.

Let us know if this did the trick.

Cheers,
Predrag

Thread Starter mariapena
(@mariapena)

5 years, 3 months ago

Thank you! I changed back to “Time,” but still not working when I visit the mobile site or when I go to the site with a browser guest user.

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

5 years, 3 months ago

Hi @mariapena

I hope you are doing well.

I was able to see the PopUp on the mobile:

https://monosnap.com/file/4HbADAHGcAbXzJmphQi9LVL0y8Qw0s

Could you please try to flush all plugins and browser cache?

Let us know the result you got.
Best Regards
Patrick Freitas

Plugin Support Amin – WPMU DEV Support
(@wpmudev-support2)

5 years, 2 months ago

Hello @mariapena ,

We haven’t heard from you for over 2 weeks now, so it looks like you no longer need our assistance.

Please feel free to re-open this ticket if needed.

kind regards,
Kasia