Plugin wont upload

  • Resolved accend4web

    (@accend4web)


    7 years, 7 months ago

    I was looking forward to adding my gallery today but when i try to upload the plgin I get the following error message –

    Installing Plugin from uploaded file: nextgen-gallery.3.0.8.zip

    Unpacking the package…

    Could not copy file. nextgen-gallery/products/photocrati_nextgen/modules/nextgen_addgallery_page/static/plupload-2.1.1/jquery.plupload.queue/css/jquery.plupload.queue.css

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    7 years, 7 months ago

    Hi @accend4web!

    I’d be happy to help 🙂

    Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the WordPress.org Requirements settings in place:

    MySQL v5.6 (or higher)
    PHP 7.2 (or higher)

    Memory limit: 250MB (or higher)
    Upload limit: 50MB (or higher)
    Post limit: 50MB (or higher)
    /wp-content directory has sufficient permissions (i.e. 755)

    With those in place, everything should work smoothly for you. If the issue still shows up, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If by deactivating the other plugins the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results 🙂

    – Becky

    • This reply was modified 7 years, 7 months ago by Imagely.
    gabyimagely

    (@gabyimagely)

    7 years, 3 months ago

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

    – Gaby, Customer Support.

Viewing 2 replies - 1 through 2 (of 2 total)

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