Plugin Translation

Hello,
I’m using your plugin to manage the order cancellation from my e.commerce.
I need to have the plugin all translated in my language and I’m using Loco Translate plugin for the purpose.
Unfortunately it is not working and some words are appearing only in english even if are translated in Italian.
If you want I can sent you a screenshot of the part that is coming out in english.
There is a way to solve the problem?
Thanks in advance for your reply.
Regards.
Cinz

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