Plugin Token is invalid

  • Resolved yewzy

    (@yewzy)


    2 weeks, 1 day ago

    Hi there,

    I’m using Plausible CE 3.2.0 and the Plugin version Version 2.5.7.

    I’m unable to connect the plugin to Plausible. I’ve confirmed that the plugin token is correct (added directly and also from the link). The Domain name is correct and the CE domain name also correct.

    The Plausible CE site is also whitelisted on Cloudflare WAF. As a sanity check, I even reinstalled Plausible CE onto a new server with a new IP.

    Using the script method by adding the js to the <head> is working, it’s just the Plugin Token not working. Hope you can help me on this. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Daan van den Bergh

    (@daanvandenbergh)

    1 week, 5 days ago

    Hi!

    A few things to check:

    • when you click “create a Plugin Token” or “Create Token” on the plugin’s Settings screen. Does it open a new window? And if so, does the URL in the new window point to your CE instance?
      If not, double check the Domain name setting in the Community Edition tab.
    • If it does, click Create Token and copy the token using the “Copy” button to the right of the input field, to make sure you’re not accidentally copying additional spaces, etc.

    If that doesn’t work, since this isn’t an issue in the WP plugin, I suggest you visit the CE forum for help: plausible/analytics Self Hosted Support · Discussions · GitHub

    Thanks for stopping by!

    Thread Starter yewzy

    (@yewzy)

    1 week, 5 days ago

    Hi Daan,

    Yes, on “create a plugin token”, it does open a new window to my CE instance.

    Yes, I’ve also copied the token using the copy button.

    It is still not validating my token. Again, adding the script directly to the website <head> is working. It is only not validating when I try to use the plugin.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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