• Hi,

    I’m using the new recapture process and it works great for larger screens on PC, but doesn’t work on mobile (chrome on android phone). I think there are two issues:
    – The form resizes but the recapture icon goes off the screen.
    – When you select the “i’m not a robot” you get the tick. Then you select submit it just waits before giving a message “unable to submit form, please retry”.

    it’s fine from pc or mac.

    cheers

    https://wordpress.org/plugins/contact-forms/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter pel1143

    (@pel1143)

    actually just tried new form, and the second issue occurs even without the recapture, so I think they might be separate.

    Plugin Author cimatti

    (@cimatti)

    Hi,

    For the recaptcha area width, I’m going to add these rules to the plugin css on the next release, meanwhile you can add them to your site css:

    @media (min-width: 300px) and (max-width: 400px) {
    .accua_forms_recaptcha2_container {
        transform: scale(0.75);
        transform-origin: 0 0;
    }
    }
    
    @media (max-width: 300px)  {
    .accua_forms_recaptcha2_container {
        transform: scale(0.6);
        transform-origin: 0 0;
    }
    }

    For the error message, probably this is a PHP error, so you should check the PHP error log and/or the HTTP result of the form submission. If you are not sure, you should ask to your web hosting provider for the php error logs at the time you submitted the form.

    One possible cause of the error is that the plugin connects to https://www.google.com/recaptcha/api/siteverify to check if the user passed the recaptcha challenge. To do so, your web server must have PHP CURL library, and it must not block (with a php connections blacklist, php safe mode, a firewall or similar things) connections to https://www.google.com

    Please let me know if you solved your issues. If not, please post a link to the page with the form not working so I can see by myself

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘plugin not working on mobile.’ is closed to new replies.