Plugin not responding on PHP 8.3

Resolved mindfixer
(@mindfixer)

4 months, 3 weeks ago

Hello Support Team,

I’m using your ChatGPT / OpenAI plugin on a WordPress website and I’m facing a compatibility issue with PHP versions.

Problem

When I switch the server PHP version to PHP 8.3, the plugin stops working correctly:

the chat widget shows continuous “typing” / keeps generating output,

but no actual response is returned (it never completes).

When I switch back to PHP 8.1, the plugin works (at least partially) and returns responses.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Jasmine
(@hyenokian)

4 months, 3 weeks ago

Dear @mindfixer ,

Thank you for the topic.

Please let us know the plugin version you are using and your WordPress version.

Also, please contact your hosting provider and ask them to check the server error logs to see if there are any errors or warnings related to our plugin.

Looking forward to your reply.

Thank you.

Thread Starter mindfixer
(@mindfixer)

4 months, 3 weeks ago

Hello Jasmine, thank you for your reply.

Here are the details you requested:

Plugin: AI ChatBot with ChatGPT and Content Generator by AYS

Plugin version: 7.1.2.100

WordPress version: 6.9

I’ve checked this behavior multiple times:

On PHP 8.1 the plugin works (responses are returned).

On PHP 8.3 the chatbot shows continuous “typing” but never returns a response.

At the moment I do not see visible PHP errors on the frontend, but I will contact my hosting provider and request server error logs specifically for PHP 8.3 and get back to you with any relevant warnings or errors related to the plugin.

Please also let me know:

Is PHP 8.3 officially supported by the current plugin version?

Are there any known issues with PHP 8.3 (stream handling / curl / deprecated functions)?

Plugin Support Jasmine
(@hyenokian)

4 months, 2 weeks ago

Dear @mindfixer ,

Thank you for the detailed information. Apologies for the late response – weekends are non-working days for us.

Our plugin works with the PHP and WordPress versions you mentioned, and at the moment there are no known issues reported.

For further investigation and to provide more accurate assistance, we kindly ask you to contact us via this form. Our customer care specialists will always be happy to help you.

Commercial products are not supported in these forums.

Looking forward to hearing from you.

Thanks for understanding!

Plugin Support Jasmine
(@hyenokian)

4 months ago

Dear @mindfixer ,

We’re closing this ticket for now as we last heard from you 2 weeks ago.

Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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