Plugin Error on Customize.php

  • Resolved mrblond

    (@mrblond)


    5 years ago

    Yesterday, I started my wordpress site on public host but received error when trying to customize the theme.
    The screen was blank and in my browser console, I found this error message:

    Failed to load resource:
    customize.php?url=https%3A%2F%2Fcatalog.philarooms.com%2F:1
    the server responded with a status of 500 ()

    Today, I found that when deactivate HappyForms plugin, everything starts working well.

    Interestingly, I’ve previously adjust my site on localhost and there I have no problems with HappyForms.

    What’s the problem?

    • This topic was modified 5 years ago by mrblond.
Viewing 3 replies - 1 through 3 (of 3 total)
  • thethemefoundry

    (@thethemefoundry)

    4 years, 12 months ago

    Hey there, @mrblond!

    That’s weird, sorry for the inconvenience! Just to rule out any conflict, would you mind deactivating your plugins one by one, and see if that makes a difference?

    Let us know how that goes!

    Thread Starter mrblond

    (@mrblond)

    4 years, 12 months ago

    I use about 11 plugins.
    I’ve deactivated them all and Customize.php started working.

    Then I’ve activated the first three plugins and the customizer continued working well.
    I’ve activated the rest of them, one by one, and when activated HappyForms, the customizer stop working.

    I use wordpress 5.1.1 on both, localhost and public host.
    My php version on the localhost is 7.1.9 while on the public server it is 5.6.

    thethemefoundry

    (@thethemefoundry)

    4 years, 12 months ago

    That’s super odd, @mrblond. What theme do you use on that website? Does switching to some default theme like Twenty Nineteen for a very brief moment fix it up?

    Let us know! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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