It looks like this might be a jQuery conflict between this plugin and your theme, or another plugin you have in use that was recently installed. You’ll need to work through some troubleshooting steps in order to isolate the error and find the culprit.
Step 1 – check the error console for clues
In Chrome, right click on the page then “inspect element”. Then click on the “console” tab. This will show you any Javascript errors that your site may be experiencing. If there is an error, it will include a filename and line number. If the filename is within a plugin, try deactivating that plugin and reload the page. Is the error fixed or not?
Step 2 – switch to the default twentytwelve theme
If you have jQuery or Javascript errors on your page, revert back to the basic “twentytwelve” WordPress theme. Is the error fixed? If YES then the problem was definitely your theme.
Unfortunately, theme authors are notorious for improperly adding their own Javascript and/or jQuery. If you developed the theme yourself read this article by Chris Coyier which explains the issue in more detail and outlines how to do it properly. If you purchased your theme, feel free to email the vendor with a polite request to fix the issue.
Step 3 – deactivate all your plugins
Yes, it’s a hassle, but there is really no way around this if steps 1 and 2 did not identify the culprit. You need to deactivate all your plugins, then reactivate them one by one, testing in between each time. At the point when the issue reoccurs, you’ve found your problem plugin.
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Please carefully walk through these steps and report back.
Thanks.
Hi Maeve,
Thanks for responding. I am having the same issue as Daniel on http://www.palmercanning.com. See:
http://wordpress.org/support/topic/updated-yesterday-now-only-text-no-images?replies=5
I deactivated all plugins (did not work), added jQuery Updater plugin (did not work) then switched to the 2012 theme, which worked.
The funny thing is that on the above thread, Pat says the previous version of your plugin works. I have made no change to my theme.
So there must be a change from the previous plugin to your latest one to be causing this.
Thanks.
Hi Paul,
The thing that’s changed from previous version that would be causing this is that I changed the jQuery script used to control the slider cycle. We’re now using a newer version of the jCycle.
I expect that the problem is that the new version is conflicting with something in your theme (because you’ve ruled out the other things, and also said that the default theme works for you). I don’t think this is a coding error in THIS plugin… I think it is the newer version of jCycle jQuery in this plugin which is now exposing a coding error in your THEME.
I’m going to double check the plugin and make sure all the jQuery stuff IS indeed done correctly… but in the meantime you should also read this article which explains the issues with jQuery in WordPress and explains how themes should be doing it. Check your theme… if this plugin has exposed an error there, its a good opportunity to get it fixed so that it doesn’t come up with any other plugins you might use in the future.
Maeve
Hi Maeve,
I downgraded the plugin and it’s working now. I will let the theme developer know about the change in jCycle jQuery (this was a purchases theme).
Thanks.
No worries Paul, glad you were able to use the previous version successfully and good to notify the other theme dev when you have a chance.
Cheers.
