Plugin do not send mail for month

  • altigirihr

    (@altigirihr)


    1 month, 2 weeks ago

    am contacting you again regarding an issue that has now remained unresolved for several months.

    The TrustIndex plugin is still not collecting reviews and not sending automatic review request emails. During the past few months, we have opened around 10 support tickets, yet the problem has still not been resolved.

    This has become a serious issue for our business, as the plugin is not performing its core functionality despite repeated attempts to resolve it with your support team.

    Could you please provide:

    • A clear explanation of what is causing this issue.
    • A permanent solution.
    • A realistic timeframe for when this will finally be fixed.

    At this point, we need more than troubleshooting suggestions—we need a working solution.

    We appreciate your prompt attention and look forward to your response.

    https://pastebin.com/jGVBHAZP

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Akos from Trustindex

    (@akosti)

    1 month, 2 weeks ago

    Hi @altigirihr ,

    Thank you for reaching out to us.

    I’ve found the email that you sent to our support email address, and I’ve replied to you there as well.
    As mentioned in my email, I’ve forwarded this issue to our IT team so they can investigate it.

    Thank you for your patience and understanding. We’ll keep you updated if we hear back from the team.

    Best regards,
    Trustindex Support Team

Viewing 1 replies (of 1 total)

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