Plugin disappears on update

  • dropshot

    (@dropshot)


    11 years, 1 month ago

    I’ve now updated Jetpack to the latest version. Update seems to work fine, but when leaving the wp-admin Plugin page Jetpack disappears. When returning to the wp-admin Plugin page the message is:

    “The plugin jetpack/jetpack.php has been deactivated due to an error: Plugin file does not exist.”

    Same procedure on TWO sites. Why is this happening? What do I need to do?

    Thanks!

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    11 years, 1 month ago

    It seems that the update went wrong on these 2 sites, and some of the files were not downloaded properly.

    Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

Viewing 1 replies (of 1 total)

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