Plugin Connection with different Users

  • Resolved binghamdesign

    (@binghamdesign)


    6 years, 7 months ago

    Hi,
    I installed the plugin on several sites on day 1, and I’m noticing connection issues now. In my workflow, I went into an Incognito browser (because an account selector isn’t available on the first setup screen), logged into Gmail account associated with Google properties, and completed the connection process through there. Everything is verified and working.

    I went into the plugin today, and I’m getting the start up screen. When I click the button (incognito again) I’m given a screen where I need to make the connections for the properties again. Everything pops up like it was after that is done.

    I also noticed that different website users are not able to access the plugin once the connections have been made. Admin 1 set up the plugin but Admin 2 is not able to use the plugin.

    This issue is happening across several site, with different configurations, and on different hosting platforms.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Renee Johnson

    (@reneesoffice)

    6 years, 7 months ago

    @binghamdesign thanks for your report!

    I went into the plugin today, and I’m getting the start up screen. When I click the button (incognito again) I’m given a screen where I need to make the connections for the properties again. Everything pops up like it was after that is done.

    Did you notice any error notices on the screen or in the browser console?

    I also noticed that different website users are not able to access the plugin once the connections have been made. Admin 1 set up the plugin but Admin 2 is not able to use the plugin.

    To access Site Kit and the data from service accounts, the person logged-in needs to have administration/owner access in WordPress and the respective service accounts (through their Google accounts). Is this the case for the other website users?

    You can read more about the permission levels required in our documentation.

    Thread Starter binghamdesign

    (@binghamdesign)

    6 years, 7 months ago

    Renee,
    Thank you for responding.

    1) No, there were no notices or errors given

    2) It seems like a flaw in the system. I think if the plugin is accessible to Admins, then the data should be as well. I don’t necessarily want to make every Admin an Owner of my Google properties. I also access my site in different User browsers. When I go to try and connect Site Kit in those different browsers, I’m not able to complete because my User is not an owner, and when I select the Owner account from the account picker, it still doesn’t want to connect.

    Renee Johnson

    (@reneesoffice)

    6 years, 7 months ago

    thanks for your reply @binghamdesign and your feedback. Sharing data between other WordPress users has become a frequent request and you can follow its progress on our Github repository. As you will see, there is much consideration needed when data sharing is concerned and implementing a feature like this, but we’ll explore it.

    For the looping setup issue, which host are you using for the websites?

    Renee Johnson

    (@reneesoffice)

    6 years, 7 months ago

    @binghamdesign thanks again for your report! We’ve identified the problem related to the setup process restarting and are actively working on a solution. I’ll provide an update as soon as possible.

    Renee Johnson

    (@reneesoffice)

    6 years, 7 months ago

    @binghamdesign we have just released a new version 1.0.2. Could you please update and let me know if this resolves the issue? Thank you!

    Renee Johnson

    (@reneesoffice)

    6 years, 6 months ago

    @binghamdesign we’ve just released version 1.1.0 and advise updating. If your issue is resolved, update your topic status or reply with any further information.

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 6 months ago

    @binghamdesign Just following up in relation to the issue you had been encountering with Site Kit, and having to reconnect each time. We have made some significant updates to the plugin as of version 1.1.2, which addresses the issue you were encountering.

    Thanks for bringing this issue to our attention. With this latest update I will mark this support topic as resolved, but please inform me after updating. I would be happy to assist further should you encounter any more problems. 

Viewing 7 replies - 1 through 7 (of 7 total)

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