Plugin causing checkout errors and duplicate orders

  • Wes Butler

    (@wesb2023)


    1 month, 3 weeks ago

    Some of our sites using this plugin started having issues with duplicate orders coming through. We deactivated the plugin, and the duplicate orders stopped occurring. We re-enabled this plugin and the duplicate orders have started occurring again.

    The customers are attempting to place their order, and are met with an error message on the checkout page: https://snipboard.io/aM0CWn.jpg The customer thinks their order has not gone through, but in reality, it has and they’ve been charged. The customer will then attempt to order again, and sometimes three times, one of which will finally be successful.

    We’ve found a potential plugin conflict between this plugin and Print Invoice & Delivery Notes for WooCommerce. When these plugins are deactivated, the duplicate orders and errors at checkout stop occurring. Anyone else experiencing anything like this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support KJ

    (@kjvextras)

    1 month, 3 weeks ago

    Hi @wesb2023! Just so we are clear, the duplicate orders are happening due to the plugin conflict? Can you confirm that there are no duplicate orders when only our plugin is enabled?

    Plugin Support KJ

    (@kjvextras)

    1 month, 3 weeks ago

    Hey! Just in case,

    • Verify the latest plugin version is being used.
    • Switch themes to the default WooCommerce one, deactivate all plugins except WooCommerce and Mailchimp for WooCommerce, and test the scenario again – ideally in a staging environment.
    • Test for conflicts by following this guide, WooCommerce: Fixing Theme and Plugin Conflicts: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
    • If you use a caching service like Cloudflare, add an exclusion path for the Mailchimp for WooCommerce plugin to prevent caching conflicts. Set the exclusion path at the server level, typically by creating a rule for the “URL Path” such as /wp-content/plugins/mailchimp-for-woocommerce/.
    • Try uninstalling and reinstalling the plugin from scratch and see if the problem persists.
    • Review any log errors in the plugin’s logs tab or enable the Remote Diagnostics in the Settings area of the plugin to allow our engineers to investigate further.

    Plugin compatibility

    • Does your plugin work with dynamic pricing plugins?
    • Does the Mailchimp for WooCommerce plugin have any known conflicts with other plugins?
    • Is your plugin compatible with?

    Regarding conflicts with other plugins, as of now, there are no known conflicts between our Mailchimp for WooCommerce plugin and others. However, please keep in mind that plugin interactions can vary based on specific setups and configurations.

    When it comes to integrations with other plugins, we currently support integrations exclusively with official WooCommerce plugins. These official integrations are designed and tested to work seamlessly with our Mailchimp for WooCommerce plugin.

    Let us know the best way we can help you

    Plugin Support Jordan

    (@jordanrich)

    1 week, 1 day ago

    @wesb2023 Hey there we wanted to check in to see if your site is still experience the same issues? If so once we have more details as requested by @kjvextras we’ll be able to investigate further.

Viewing 3 replies - 1 through 3 (of 3 total)

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