Phone app crashes since update

  • Resolved fyfeopedia

    (@fyfeopedia)


    2 weeks, 2 days ago

    My phone updated on Tuesday night (NZ time).

    Since then, it’s constantly crashed whenever I open it. Sometimes it stays open long enough to update stats etc.

    I’ve tried uninstalling it, then restarting my phone, then reinstalling it. It stays open long enough for me to select my account (I have a couple of old ones) but once I get the right one (albumreviews.blog) it crashes after a couple of seconds.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    1 week, 6 days ago

    Hi @fyfeopedia,

    We identified a server-side issue on June 17-18 that was causing crashes when the app fetched site data. This has been resolved. Please update the app to the latest version and try again. If the crash persists, let us know and we’ll investigate further.

    Thank you,
    Alin

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 days, 23 hours ago

    Hi there, @fyfeopedia,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter fyfeopedia

    (@fyfeopedia)

    4 days, 20 hours ago

    switched it back on and it seems ok now.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    3 days, 17 hours ago

    Hi there, @fyfeopedia,

    Thanks for taking the time to let us know – we’re glad you’re all set! 

    This thread is now marked as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.