Performance test give me no results

  • Resolved cmpmarketing

    (@cmpmarketing)


    6 years, 10 months ago

    When I run a performance test, the progress bar reaches 100% and the popup disappears.
    The test give me no results, on the “score metrics” section I have a window that says “The performance test didn’t return any results. This could be because you’re on a local website (which we can’t access) or something went wrong trying to connect with the testing API. Give it another go and if the problem persists, please open a ticket with our support team.”, I tried several times without getting changes and I’m not working in local.

    waiting for your kind reply

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Anton Vanyukov

    (@vanyukov)

    6 years, 10 months ago

    @cmpmarketing,

    Are there any errors in the browser console or in debug log?

    Best regards,
    Anton

    Thread Starter cmpmarketing

    (@cmpmarketing)

    6 years, 9 months ago

    No errors in the browser console (I’m using google Chrome) when i run the test, about the debug log, I’m not sure if I did it right but I used “Console” of the MacOs (I work with a macbook) and in the search bar i typed “chrome” to display all info about the browser and there aren’t any errors.

    Best regards

    Anton Vanyukov

    (@vanyukov)

    6 years, 9 months ago

    @cmpmarketing, you can enable debug log by adding

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

    to your wp-config.php file, the error log can be found in wp-content/debug.log.

    Best regards,
    Anton

    Thread Starter cmpmarketing

    (@cmpmarketing)

    6 years, 9 months ago

    Thanks for the clarification, but in the debug.log file there isn’t any error.

    Brest regards

    Anton Vanyukov

    (@vanyukov)

    6 years, 9 months ago

    @cmpmarketing,

    If there are no errors, please contact your host to see if the request might be cached on the server side or if there are any blocks preventing your site from making curl requests to our API at https://premium.wpmudev.org/api/

    Best regards,
    Anton

    Thread Starter cmpmarketing

    (@cmpmarketing)

    6 years, 9 months ago

    Good morning, I contacted my host and they said: “The indicated API is not blocked by the hosting https://premium.wpmudev.org/api/”.

    Best regards

    Anton Vanyukov

    (@vanyukov)

    6 years, 9 months ago

    @cmpmarketing,

    There is no performance report for your site on our API, which indicates that your site is not making API requests for some reason. I have triggered a manual scan for you site, could you please try running a new performance test and see if Hummingbird can fetch the report I generated?

    Best regards,
    Anton

    Thread Starter cmpmarketing

    (@cmpmarketing)

    6 years, 9 months ago

    I tried another time to run the performance test, but still same situation

    Anton Vanyukov

    (@vanyukov)

    6 years, 9 months ago

    @cmpmarketing,

    You need to find what is blocking your outgoing requests. I do not see that your site is requesting the reports. This is something that is happening either in one of your plugins or on your host.

    Best regards,
    Anton

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 8 months ago

    Hello @cmpmarketing,

    Trust you’re doing well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day and take care!

    Cheers,
    Nastia

Viewing 10 replies - 1 through 10 (of 10 total)

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