Paytrail support?

Hi, thank you for reaching out.

Could you please describe exactly how this would work?

Are you referring to a process where:

• the customer purchases the item,
• then requests a return,
• you approve the return,
• and the money is refunded to the customer?

Please let me know if that’s what you had in mind.

Best regards,

Hi, thanks for the explanation.

I don’t really have the means to test this.
I don’t have a PayTrail account, and we don’t officially support compatibility with this plugin.

However, I did my best.
I placed an order and then submitted a refund request.
As an administrator, I approved the refund request.
I received a notification from WooCommerce that the refund was accepted and that the funds will be returned.

However, I’m not 100% sure if this works because, as I mentioned, I don’t have a PayTrail account.

It would be best if you could try this yourself on your production account and test it with a sample order.

I hope I was able to help at least a little.
Please let me know how the test goes.

Best regards,

• This reply was modified 1 month, 1 week ago by krzysztofskorupa.