Flexible Refund and Return Order for WooCommerce

Description

Flexible Refund and Return Order for WooCommerce is a plugin that lets you manage refund and return requests. Your customers will be able to send a refund request directly from the My Account page. The plugin will handle return and refund requests and communication with your customers directly in WooCommerce! You may also inform customers about the privacy and refund policy to help you with returns and warranty requests.

Features

See the main features of the free version:

  • Enable the refund and return system for WooCommerce,
  • Cash/ On bank account refund type,
  • Allow shipping costs refund too,
  • Handle full refunds for WooCommerce orders,
  • Refund form builder,
  • Text, textarea, checkbox, radio, select with description, CSS class, and additional form fields’ settings,
  • Describe your refund and return policy, terms and conditions, or conditions for returns and warranty requests for WooCommerce orders with the form as well,
  • Add privacy and refund policy checkbox,
  • Include the terms and conditions text and conditions to accept,
  • Describe the return policy and refund requirements of your WooCommerce store,
  • Refund button for an order on the customer My Account page -> Orders,
  • Refund form for an order,
  • Withdraw the refund request with the cancel button,
  • Refund Request management page,
  • Decide about the refund status for a WooCommerce order directly from the Order Edit Screen,
  • Add notes to the customer about refund request status change,
  • Automatic emails after the refund request status change,
  • Edit and customize the content of these notifications,
  • Handle the refund communication and the process faster,
  • Adjust the order returns with the plugin,
  • Compatible with WooCommerce Subscriptions.

Visit Flexible Refund Docs to see all features of the plugin & how to set up a refund and return system for your WooCommerce orders.

PRO Features

Do you need more automation for WooCommerce refunds? You may manage the refund system automatically with Flexible Refund and Return Order for WooCommerce PRO.

See some of its features:

  • [PRO] Enable the conditions for the refund button visibility,
  • [PRO] Refund button for specific user roles, order statuses, product categories, products, and payment methods,
  • [PRO] Partial refunds,
  • [PRO] Change the refund type to an automatic WooCommerce coupon,
  • [PRO] Auto refund to accept order refund requests automatically,
  • [PRO] Hide the refund button after a specified time (days, weeks, months, years),
  • [PRO] Additional form fields (Multiselect, Upload, HTML),
  • [PRO] Add the privacy and refund policy checkbox and link to the terms and conditions page you set in WooCommerce,
  • [PRO] Use as a WooCommerce warranty plugin,
  • [PRO] Let customers upload files for warranty requests,
  • [PRO] Benefit from your return and warranty management system for WooCommerce (with automatic refunds),
  • [PRO] Use the Multiselect form field to collect data about refunds and returns,
  • [PRO] Priority email support.

Upgrade to PRO Now →

Live Demo

Test Flexible Refund and Return Order for WooCommerce (free and PRO) in your free demo.

Languages

The Flexible Refund and Return Order for WooCommerce plugin is available in:

  • English
  • Polish

You may help us translate the plugin.

Docs

View Flexible Refund and Return Order for WooCommerce Documentation

Support Policy

We provide support for the free version in the plugin Support Forum. You may purchase the PRO to receive priority email support and all PRO features. Upgrade Now →

Flexible Refund and Return Order for WooCommerce in a nutshell

Flexible Refund and Return Order for WooCommerce is a plugin you need when you want to handle return and refund requests directly in your store.

The plugin helps you to add a refund form and allows your customers to request an order refund or return directly from the My Account page. Also, communicate about the WooCommerce refund with a customer by using refund request order statuses, notes, and emails. Add a privacy and refund policy (or terms and conditions) checkbox for users to accept to proceed with the refund for WooCommerce orders. Define conditions for returns and warranty requests in WooCommerce with the form fields and description.

The PRO version will help you handle the refund process automatically by setting conditions for refund button visibility, managing partial refunds, enabling auto refunds, hiding the refund button after some time, and choosing a new refund type (on WooCommerce coupon). You may also let customers upload a file for returns and warranty requests. Moreover, add a link to the privacy and refund policy page and your WooCommerce terms and conditions.

Roadmap

Let us know about more functionalities you’d like to see in the plugin 🙂

We may also focus on better compatibility with invoicing plugins.

Screenshots

  • Flexible Refund and Return Order for WooCommerce - plugin settings.
  • WooCommerce Refund Form settings.
  • Refund form field settings - refund reason.
  • Additional settings of the form fields - description and length.
  • Placeholder and CSS class for a field of the refund form.
  • Refund Order from My Account in WooCommerce.
  • WooCommerce Order Refund directly from My Account page.
  • Refund Request from the WooCommerce order edit screen.
  • Send refund order emails from WooCommerce automatically.
  • Manage Flexible Refund Emails.
  • Edit the content of the refund emails easily.

Installation

You can install the plugin like any other WordPress plugin.
1. Download and unzip the latest release of the plugin.
2. Upload the entire plugin directory to your /wp-content/plugins/ directory.
3. Activate the plugin through the Plugins menu in the WordPress Administration.

You can also use WordPress uploader to upload the plugin zip file in WordPress menu Plugins -> Add New -> Upload Plugin. You can find and install the plugin through your Plugins menu with a search bar too.

FAQ

How can I use this plugin to manage a WooCommerce refund?

After installing the plugin, enable the refund button in the plugin settings. You may also add a refund form with fields for your customers like text, textarea, checkbox, radio, and select with description, CSS class, and additional field settings. You can describe your refund and return policy and show your customers additional information for the refund form.

Refund buttons will become visible for your customers on the My Account page of their accounts for their orders.

You will find refund requests in your WooCommerce -> Refund Request menu. You’ll be able to send the message and decide about the refund (and change its status) in the Order Edit screen.

The customer will receive your notes and refund request status changes by automatic emails (that are customizable too). For example, you may add the refund requirements or further steps to follow by your customers.

So, the Flexible Refund and Return Order for WooCommerce plugin will help you manage the refund requests and communication with your customers!

Can I allow customers to ask for a shipping costs refund?

Yes. You can enable that option in the plugin settings. The plugin will allow your clients to ask for a refund for the whole order.

Customers can select specific items for a partial refund in the PRO version of the plugin.

When to use the plugin?

The plugin works for WooCommerce orders. It will help you manage refund and return requests in WooCommerce better. You can also add a refund form to ask for more information about the refund or reasons for a product return.

The automatic email notifications will shorten the communication and support.

You may also choose the conditions for refunds, enable auto refund, hide the refund button after some time, handle partial refunds, and choose an automatic WooCommerce coupon refund type in the PRO version of the plugin.

What are the benefits of Flexible Refund and Return Order for WooCommerce?

The plugin is easy to configure and start using!

You will no longer have to handle the refund and return requests by phone or email. Your customers will be able to ask for a refund from their accounts.

The whole communication will take place directly in WooCommerce (with automatic and adjustable emails too). You can adjust the refund form by asking to accept the checkbox of your WooCommerce terms and conditions, or privacy and refund policy. And there is even more automation, new settings, new form field types, partial refunds, and priority support in PRO if you need additional speed.

Can I allow users to request and withdraw their refund requests from one place?

Yes. The refund button will appear on the My Account -> Orders page for those orders that are appropriate for the refund. Your customer will be able to request a refund and fill out the form directly there. So, no need to call or mail you outside WooCommerce.

If customers change their minds, they cancel the refund request for the WooCommerce order in the same place!

Can I condition the refunds, returns, and warranty requests?

Yes. You may add a checkbox to accept the privacy and refund policy. You can do similarly with your WooCommerce terms and conditions.

Also, by setting the conditions for the refund button in the PRO version of the plugin, you may show it only for some orders. You may autohide the refund button after a specified time too.

The plugin will help you manage refunds for WooCommerce orders based on your refund requirements.

Can I add privacy, refund policy, and terms and conditions with the plugin?

You may add a checkbox in the refund form. Also, inform about the privacy and refund policy in your WooCommerce store with a field description. In the PRO version of the plugin, you can use the HTML form field to add links. For example, to terms and conditions or your WooCommerce refund policy page.

The plugin options and form fields will provide you with the WooCommerce management system for returns, refunds, and warranty requests under the refund requirements you want.

Is the plugin translation ready?

Yes. You may translate it and also add your translation for other users of the plugin.

Read more about translating WordPress plugins.

Reviews

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Contributors & Developers

“Flexible Refund and Return Order for WooCommerce” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0.0 – 2022-08-04

  • First Release!