Hello @totnespulse,
To better understand the issue at hand I would like to ask you for some additional details:
- Could you please send me a screenshot of the page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are clearly visible.
- Could you please send me a screenshot of the page at Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways?
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.
Hello @totnespulse,
I noticed that you have the plugin LifeSpeed Cache active on your website.
The issue you have described could be caused by a caching issue.
These are the next steps you could take:
1. Could you please exclude our pages, the pages created with our shortcodes from the cache, and check if the issue persists?
2. If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
3. Please create a new page on your site and on this new page add only the PMB register form shortcode and check if the issue still persists.
Thank you Thomas,
I added an exclude for PMS in Litespeed with no change and also found this:
https://bugwp.com/community/understanding-why-you-cant-exclude-a-plugin-from-litespeed-cache-and-what-to-do-instead/
So I disabled Liteepeed al together and created the new register page as you suggested: https://www.totnespulse.co.uk/can-sign-up-for-a-subscription-plan/
Sadly no change.
Hello @totnespulse,
I would like to ask you to conduct a conflict test.
Briefly* disable all other plugins and enable the default WordPress Twenty-Twenty-Five theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.
Important: Please do the conflict test on a test site, not on the live site.
