Support » Plugin: Jetpack by WordPress.com » Pathetic.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Sorry for all the trouble! We’ve just released 4.8.1 to solve this issue.

    You can read more about this release here:
    http://wp.me/p1moTy-4N5

    Please update to 4.8.1 as soon as possible to see if that fixes that issue for you. Also, if you’re using WP Rocket, please update that to the latest version as well.

    If you continue to experience issues, could you please try to delete the Jetpack plugin, and reinstall it from scratch? If that doesn’t help either, could you give me as much information as possible about the errors you see on your site?

    Thank you, and again, sorry for the trouble! While we do our best to test things prior to release, sometimes things fall through the cracks. We’ve added additional measures to make sure this type of error doesn’t happen again.

    So HOW do you suggest I do that, when you BROKE my site, and there is NO WAY that i can get into my WP-Admin to “fix” your crap???

    i see NOTHING on my Ste, which part of “WHITE SCREEN OF DEATH’is unclear to you???

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    If you do not have access to your dashboard and need to delete a plugin (like the old version of Jetpack in this case), you can follow the instructions here.

    To delete only the old Jetpack plugin, log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder. You’ll find it here:

    
    wp-content
       plugins
         jetpack - DELETE THIS FOLDER
    

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Once that’s done, you can go to Plugins > Add New in your dashboard to install the most recent version of Jetpack, 4.8.1.

    Let me know how it goes!

    No way i am installing Jetpack again!!
    You guys dont know what you are doing, and it is just an easy way in for hackers.

    Bu-buy

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I understand your frustration, and I’m sorry again. The first steps of my post above should help you delete the old version of Jetpack and get back into your site.

    If one day you’re willing to give Jetpack another try and need some help, don’t hesitate to post here in the forums, we’ll be here to help!

Viewing 6 replies - 1 through 6 (of 6 total)
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