Password changed email not working

  • gabbianella

    (@gabbianella)


    5 years, 6 months ago

    When a User requests a password reset (from the website login page, NOT from inside the Dashboard):
    1. Password reset link is sent (ok)
    2. Reset link is correct and works (ok)
    3. “User changed his password” email sent to admin (ok)
    4. “Your password has been changed” email to user WON’T BE SEND

    I tried to disable all the plugins involving notifications AND I disabled the custom login form and tried to use the native WordPress login form.

    I receive the “Your password has been changed” email ONLY if I change the password from Dashboard -> Users.

    I need everybody to receive this notification, not only admins that have access to the Dashboard.

    Any idea?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Niall Madhoo

    (@nm1com)

    5 years, 6 months ago

    Hello @gabbianella,

    There can sometimes be issues with sending emails from your WordPress site depending on your web host.

    I had a similar issue with a plugin not sending emails until I installed and set up the WP Mail SMTP plugin: https://wordpress.org/plugins/wp-mail-smtp/. I recommend using this plugin to see if that fixes your problem.

    If not, there may be a plugin or theme conflict causing this behavior.

    Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable the plugins one by one to identify the source of your troubles.

    If you can install plugins, install and activate Health Check: https://wordpress.org/plugins/health-check/
    It will add a new feature under Tools > Site Health.
    On its Troubleshooting tab, you can Enable Troubleshooting Mode. This mode will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off, and switch between themes, without affecting normal visitors to your site. Following these steps allows you to test for various compatibility issues.

    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/.

    Thread Starter gabbianella

    (@gabbianella)

    5 years, 6 months ago

    Hi,
    thanks for your reply.

    If it was an SMTP problem the website wouldn’t send emails at all. The website sends emails.

    I Installed the Health Check plugin, used it as you suggested. Same problem. Even with twenty twenty theme and ALL the plugins disabled, the “Your mail has been changed” is not sent.

    Niall Madhoo

    (@nm1com)

    5 years, 6 months ago

    Have you checked that the emails didn’t end up in a Spam folder or the Updates folder if it’s a Gmail account?

    Thread Starter gabbianella

    (@gabbianella)

    5 years, 6 months ago

    Hi Niall,
    I installed and used the WP mail SMTP plugin just to be sure. Nothing changed.
    I checked the spam folder: nothing.

    I also have an Email Log plugin. The “A user password has been changed” email to Admin has been sent so the trigger is there but it doesn’t send the User email, only the Admin notification.

    Niall Madhoo

    (@nm1com)

    5 years, 6 months ago

    @gabbianella, I must apologize.

    As far as I’m aware, WordPress does not send notifications to inform them that their password has been changed because they would have changed the password themselves.

    Users receive these notices when an admin changes their password because they would not be aware of the password change otherwise.

Viewing 5 replies - 1 through 5 (of 5 total)

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