Page hangs when displaying reviews

  • Resolved Sam

    (@samweldon)


    6 years, 7 months ago

    Hello,

    I’m experiencing an issue where my site fails to load the page completely if a large number of reviews are displayed. You can see an example of this for yourself on this page, which is displaying around 200 reviews: https://mastersamuraitech.com/fundamentals-reviews/

    You don’t even need to display that many for it to hang up — sometimes a page displaying as few as 9 reviews will never load properly, though this is inconsistent (sometimes it will load, and sometimes it will not).

    My site is running WordPress 5.2.3 on PHP 7.3.

    Thank you!

    Sam

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Sam

    (@samweldon)

    6 years, 7 months ago

    Here’s an important note about this issue: it only occurs for logged-in users. I just tested visiting that page while logged out, and it loads fine.

    Plugin Author Tevya

    (@thefiddler)

    6 years, 7 months ago

    Hey @samweldon have you updated to 1.8.2 that we released last night? It should address this issue. Please update and let us know if it persists. Thanks!

    Thread Starter Sam

    (@samweldon)

    6 years, 7 months ago

    @thefiddler I am currently running 1.8.2, and unfortunately the issue is still present.

    Plugin Author Tevya

    (@thefiddler)

    6 years, 7 months ago

    Could you contact us here: https://starfish.reviews/contact/ so we can get additional details privately? As I’ve said elsewhere, we generally want to keep support for Rich Reviews here on WP.org, but we’re trying to resolve these issues as quickly as possible and it’s often helpful if we can communicate privately to get it sorted out. Thanks.

    Thread Starter Sam

    (@samweldon)

    6 years, 7 months ago

    Sure thing! Thank you for your prompt responses.

    Plugin Author Tevya

    (@thefiddler)

    6 years, 7 months ago

    Note to anyone experiencing this: @samweldon figured out that clearing his browser cache resolved the issue. So anyone still experiencing this after the 1.8.2 update, please try clearing your browser’s cache. It must be caching something from the old version that’s causing this.

Viewing 6 replies - 1 through 6 (of 6 total)

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