Zee
(@doublezed2)
Hello mixape332,
Thank you for contacting WooCommerce support.
I understand you’ve encountered an issue where order IDs are changing when you update the order status.
This is not typical behavior for WooCommerce, to investigate this situation and find a solution, I’ll need to take a closer look at your site’s specific configuration and environment.
Could you kindly send over your site’s System Status Report?
This will help me understand your setup better and pinpoint the cause of the problem. You can follow these steps:
1. Go to WooCommerce > Status in your WordPress dashboard.
2. Click on Get system report.
3. Then click Copy for support.
After copying the report, please paste it into https://gist.github.com to create a new Gist. Once you have created the Gist, please reply here with the Gist link.
Once I have the System Status Report, I’ll be able to move forward with diagnosing and addressing the issue you’re experiencing.
I look forward to your response. 🙂
Best regards.
Hey, @mixape332! Thanks for the report.
Can you please run a conflict test to make sure this is not caused by something external?
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.
— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.
You can find more about this in this guide.
Please let us know about your findings.
Looking forward to your reply.
Have a wonderful day!
Thanks for reply, we got this
The problem was with this plugin: https://wordpress.org/plugins/flexible-invoices/
After deactivate everything went back to original id
Hi there @mixape332,
I’m glad to hear that your issue has been resolved after deactivating the Flexible Invoices plugin.
If you wish to continue using the Flexible Invoices plugin, I would recommend reaching out to the plugin developers directly for further assistance. They might have a solution or an update that can fix the issue.
With that said, I’ll mark this thread as resolved now, but if you have a few minutes, we’d love if you could leave us a review: https://wordpress.org/support/plugin/woocommerce/reviews/
If you have any further questions, I recommend creating a new thread.
