Order date blank on invoice

  • Resolved stasssko12

    (@stasssko12)


    2 years ago

    When using Invoiced date all works well, I can see the date in the PDF file. If I switch to Order date, there is no date in the PDF, it`s blank, empty.</p> <p>No, there are no error messages show, the PDF is generated, everything else is fine, but the date is missing- blank. Im not sure which details would be useful, I`m happy to provide anything I can. I can even provice acces if you are willing to check for this problem.

    WordPress 6.5.2, theme Psychare (I`ve tried switching to deafult theme there is no change)
    WooCommerce ver. 8.8.3 
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels ver. 4.5.0
    mPDF addon for PDF Invoices ver 1.1.2.

    Please help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years ago

    Hi stasssko12,

    Thanks for reaching out. Kindly share the following details for better understanding of the issue,

    • Screenshot of the ‘General’ page (Invoice/Packing > Invoice > General) and ‘Customize’ page (Invoice/Packing > Invoice > Customize) of the invoice plugin setting.
    • Screenshot of WooCommerce order edit page of order you are having issue with and it’s corresponding PDF invoice.

    Kindly mask sensitive information when sharing the screenshot requested above. You may share the details via this link if you have any privacy concerns.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year, 12 months ago

    Hi stasssko12,

    As we are communicating on ticket 68015 in WebToffee support, we will be closing the ticket here – please feel free to follow up on the ticket you have with us if you have further questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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