Optin form for mobile

  • Resolved seany2164

    (@seany2164)


    9 years, 7 months ago

    Hi there, I am using optin cat and I have selected that the optin form to not show on mobile because of the new google rules. However, after saving the optin form I go to access my site on mobile and the pop up is still showing.

    Is there a reason this might be happening?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    9 years, 7 months ago

    Hello There,

    No, it shouldn’t. We’d like to look into this more, as we just released a large update. Are you using v2.0.0? If not please update and give it another shot.

    If the issue happens on the newest version, I’d like you to file a ticket with our support site here: https://fatcatapps.com/support/

    We can work with you much easier there. Just mark yourself as a paid customer and provide reference back here for me.

    Regards,
    Jeremy Hoffman
    Support Engineer,
    Fatcat Apps

    Plugin Author fatcatapps

    (@fatcatapps)

    9 years, 7 months ago

    Hello There,

    Wanted to check in once more before closing this thread. We have been unable to reproduce this issue locally, and are pretty confident this issue is specific to your site.

    Sorry we were unable to come to a resolution through our support system. We’d still like to help. If you are uncomfortable with us accessing your WP, we understand, and would be happy to provide troubleshooting steps instead. If you still need assistance please reach out to me here, or email the support system back.

    I’ll come by in a few days to close this thread if I don’t hear from you.

    Regards,
    Jeremy Hoffman
    Support Engineer,
    Fatcat Apps

Viewing 2 replies - 1 through 2 (of 2 total)

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