• Resolved cstweb

    (@cstweb)


    One form I use, actually my first, so #1, has stopped working, others appear to be working. The form simply doesn’t display at all. Text on the page does appear. Switching to “Direct” mode doesn’t change this. If I deactivate CFtE the code shows as text as you’d expect. If I reactivate CFtE I get back to same no show. If I go to the form settings the form seems to have reset to the default with the “awesome” message. I can edit the title and the message but the fields I had have gone and adding a field simply doesn’t work: doesn’t do anything. I have tried cloning the form and it’s the same. I have tried cloning another form that works and that clones and works. I’m really baffled. The page is at: https://www.coresystemtrust.org.uk/contact-us/ I’m not sure how long ago this happened but I’d guess quite recently, i.e. in the last few weeks. The last time I can see I got a message from the form was 2/6/16. WP shows no changes to the page that calls the form in over a year (or did, until I tried editing the form, which worked but didn’t change any of these problems). If I change the number of the CFtE form to another in the page then I get the other form and it works. Only other odd thing is that the icon to insert a CFtE form in the page editor has disappeared. Some plugin clash? Feels a very bizarre one.

    https://wordpress.org/plugins/contact-form-to-email/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter cstweb

    (@cstweb)

    I need to replace that dysfunctional page so it has been copied to https://www.coresystemtrust.org.uk/contact-us-problem-version/ for anyone who might want to use it to debug things. My faith in CFtE has been badly shaken by this. I can’t see that I or many other web site managers have time to keep checking that all our Email forms are still working and with the captcha in the system, I can’t see that it would be easy to automate a check. Bad.

    Thread Starter cstweb

    (@cstweb)

    Ouch. This really isn’t funny. I have the same problem that I can’t create a working form whether I clone one that is working, or create a new one. This means my wordpress site is pretty fundamentally crippled. Very bad. Any help or suggestions gratefully received. I would go straight on and delete and reinstall CFtE but I don’t want to lose 20+ forms I’ve created.

    Plugin Author codepeople

    (@codepeople)

    Seems you are using a commercial version of the plugin, right? If yes, please download and install the latest update of the plugin using your personal download link and follow these installation/update instructions:

    http://wordpress.dwbooster.com/faq/general-questions#q94

    If you need support for the commercial version please post a ticket at http://form2email.dwbooster.com/contact-us

    Thank you!

    Thread Starter cstweb

    (@cstweb)

    I didn’t think I was using a commercial version. I can’t see any records in my Email archives or notes that suggest I paid for one but I confess that doesn’t 100% exclude that I did. The plugin information just says it’s version 1.1.46 and I thought I had the basic version and was just updating it every time an update came out. Can you see differently from your records?

    Plugin Author codepeople

    (@codepeople)

    Hi,

    Please open a ticket at http://form2email.dwbooster.com/contact-us to check the case in detail.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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